The Neat Company Forums

I am trying to install Neatworks 4.0 2 button mobile scanner on my HP Pavilion Laptop running XP Professional Service Pack 3.  The computer briefly recognizes the scanner with "New hardware found"  then immediately says " a problem has occurred during installation" and the scanner disappears from the system tray and a ...

I am running XP and I downloaded the r.0.8 version.  I uninstalled everything, erased all mentions of NEAT in the registry and tried reinstalling it and had the same results.   

Fixed: I just s/w technical phone support and there's a bug with certain exteranl USB and firewire devices.  Even though I do not have any plugged in firewire devices my IEEE 1394 Bus host controller show a device called 'NEC OHCI Compliant IEEE 1394 Host Controller' active under device manager.  We disable this ...

I'm upgrading from Neat receipts 2.75 to NeatWorks 4.0.  I've followed the instructions to uninstall the previous version and then installed the full 4.0 version.  Appears install went ok but something appears wrong with the communication between the software driver and scanner. When I open NeatWorks everything appears ok, first ...