The Neat Company Forums

I have been using NeatReceipts for one year now and few months ago I upgraded to Neatworks 4.  Last month my PC crashed but before it crashed I was able to copy the entire Microsoft SQL Server folder from Program Files.  I then reinstalled my Windows XP OS including Neatworks 4.  Since I dont have a backup file (*.nrbak) to recover ...

I am trying to install Neatworks 4.0 2 button mobile scanner on my HP Pavilion Laptop running XP Professional Service Pack 3.  The computer briefly recognizes the scanner with "New hardware found"  then immediately says " a problem has occurred during installation" and the scanner disappears from the system tray and a ...

I am running XP and I downloaded the r.0.8 version.  I uninstalled everything, erased all mentions of NEAT in the registry and tried reinstalling it and had the same results.   

I just installed a new NEAT scanner (has 2 buttons on top) that came with version 3 software.  It started scanning and then crashed my system twice.  I went on the website and upgraded to 4.0.  After installing 4.0, it gives me an error when I go to scan.  It says The Neat Mobile Scanner Failed. I uninstalled everything and ...

Fixed: I just s/w technical phone support and there's a bug with certain exteranl USB and firewire devices.  Even though I do not have any plugged in firewire devices my IEEE 1394 Bus host controller show a device called 'NEC OHCI Compliant IEEE 1394 Host Controller' active under device manager.  We disable this ...

I'm upgrading from Neat receipts 2.75 to NeatWorks 4.0.  I've followed the instructions to uninstall the previous version and then installed the full 4.0 version.  Appears install went ok but something appears wrong with the communication between the software driver and scanner. When I open NeatWorks everything appears ok, first ...