The Neat Company Forums

  Problem: Scanner is not scanning OS: Mac OS X v 10.4.11Neatworks Mac Software v 2.1.9Scanner: small, slim version   Neatworks seems to take a long time to load and once it does I cannot scan. The screen will say it's scanning (sometimes) but the scanner never does anything but sit there.  What I've tried:  ...

Hi, I really enjoy my NeatReceipt portable scanner: it really helps me get organized and fulfill my fiscal obligations on time. Unfortunately, I should say: "It used to help me" since I cannot use it anymore. NeatWorks 4.0 keeps sending me an error message saying: "An unexpected error occurred while using NeatWorks. We apologize ...

just upgraded to mac version 2.1.2 update and it is driving me crazy:  Cannot do reports because the browser button and menu item is not working for receipts from my file. If I click on the browser button or use the menu in the receipt collection nothing happens. If I switch to the documents section it works, but when I click on the ...

I just purchased a new Fujitsu Scan Snap 300M.  Unfortunately I cannot get NeatWorks to recognize it.  How do I get NeatWorks to accept the scanner.

I just scanned a year's worth of docs into my MacBook Pro, then copied the collections onto my iMac G5 desktop.  Since then I've had the same problem with hangs when "gen. pdf"  and I've experienced all the problems above.  Also, I found that in one collection all the dates were one day off - and I'd ...

We installed version 2.5.5 on our home pc, we use vista. Everything seems to be working fine, but when we scan a receipt, no image or information is showing up. It's completely blank. I can't find any info in the support guides. Help is greatly appreciated.  

I also have many problems with the program.  It doesn't crash but it lags after I use it for a little while and I can't seem to do anything else on the computer while it is running.  I'm running 10.4.11 but the problems with the application seem to span 10.4 and 10.5.  Do you see a the "Generating PDF" ...

I had to contact technical support to disable the spotlight feature of neatreceipts which doesn't seem to work on my computer.  I haven't had the searching problem but I know there are problems with integration with Spotlight.  Does your Spotlight still work?  Mine was completely disabled with the install of NeatReceipts.

Make sure you're not going through a USB hub - plug the scanner in directly to the computer. This didn't help the problem of the fields not being auto-filled, but it definitely fixed the scanning problem.  I'm guessing the auto-fill problem is a different bug altogether. 

Any reason why the software locks up on close every time? It opens fine, works great, scans great,etc. But every time I quit the program it locks up and I have to do a Force Quit. I've tried Quit from the Menu with the library open; I've tried closing the library and then quitting...still hangs for a while. Maybe it's doing something ...