The Neat Company Forums

Thanks for sharing, Khufu01.  I wanted to add that I could not get Windows 7 64-bit to install the ADF driver until I ran the setup executable as administrator (right-click, select "Run as administrator").  This is despite my account being in the Administrators group and User Account Control is completely disabled. Also, I ...

Here is the response I received from the support team...  Instructions to Migrate NeatWorks Data from Version 4 SP3(v4.6) to Version4 SP3A (v4.7)  Backup up your current NeatWorks database by going to theTools menu and choosing Database > Backup. Save your backed up data in a safe location. Once you’ve created a backup ...

Let me start off by saying I love the product idea, however performance is another issue. For $500, we should be getting a lot better. -Software: You should be able to scan to specific folder.  If you know where items will end up that should be an option.  Way too much of a resource hog. The SQL memory hog limits my ability to do ...

I bought Neat Desktop, and I have to take it back because it doesn't support Vista x64.  Might be time to bite the bullet and write a signed 64bit driver.  Can't be that hard right?  Don't you guys have one laying around there internally?  Is it the driver or some SQL issue? Thanks,   MR

I just learned from Neat Receipts that the problem is caused by a flaw in the way that Windows Vista handles the migration of settings and files from a previous Windows XP instance.  This might occur if your Vista install was an in-place upgrade over XP, or if you transferred a previous user profile. Windows XP uses a file called ...

I have made some progress on this issue. From my reading on various forums on similar issues with HP and Epson usb scanners the common thread was that the machines in question had been upgraded from XP or had files and settings migrated from XP. With that opening supposition, I looked through the driver installation attempts in ...

I have worked with Tech Support in all versions of NR from 2.3 upwards to get the scanner driver problem resolved in Vista 32 bit.  Every tech support person seems ignorant of the problem and no one has any solutions.  I have also tried drivers from the scanner manufacturer without success.  This scanner worked perfectly on an XP ...

Neat Receipts 3.0 will not load in the latest release of Windows XP SP3.  It requests that SP2 be loaded and offers a download.  The only way to load Neat Receipts 3.0 is to uninstall SP3, load Neat receipts and Neat receipts SP!, then reload Windows XP SP3. The version of Windows XP SP3 used was Version 5.1.2600 Service Pack 3 ...