The Neat Company Forums

  Problem: Scanner is not scanning OS: Mac OS X v 10.4.11Neatworks Mac Software v 2.1.9Scanner: small, slim version   Neatworks seems to take a long time to load and once it does I cannot scan. The screen will say it's scanning (sometimes) but the scanner never does anything but sit there.  What I've tried:  ...

just upgraded to mac version 2.1.2 update and it is driving me crazy:  Cannot do reports because the browser button and menu item is not working for receipts from my file. If I click on the browser button or use the menu in the receipt collection nothing happens. If I switch to the documents section it works, but when I click on the ...

(I'm posting this here because it's been days since I posted on the troubleshooting section and it has gone unanswered..)   everytime I try to scan a document I get this error.  the file gets scanned into the library, but the OCR seems to fail for some reason.  If I try the PDF button, the PDF never gets ...

everytime I try to scan a document I get this error.  the file gets scanned into the library, but the OCR seems to fail for some reason.   This only happens on my PPC macs.(a powerbook g4 17" running leopard and an iMac G5 running 10.4.11)  on my intel iMac everything seems to work fine.