The Neat Company Forums

I wrote a fairly lengthy explanation in my return-request email as to why I was returning NeatDesk, but I don't think the recipient at The Neat Company cared very much, so I'm posting a copy of my response here:   I was initially very excited about NeatDesk, as I expected that it would be very useful in scanning large batches of ...

I set the settings to receipt and color, and it automatically puts the receipts into black & white with high contrast.  I have to edit each image (where I can't retain the auto-rotation to keep the text straight) and save changes before it will go back to in color (with legible detail).  This is very time consuming!  Why not ...

Let me start off by saying I love the product idea, however performance is another issue. For $500, we should be getting a lot better. -Software: You should be able to scan to specific folder.  If you know where items will end up that should be an option.  Way too much of a resource hog. The SQL memory hog limits my ability to do ...

This is a bit pre-mature but might I suggest whenever the NeatDesk for Mac gets an upgrade.....that the color be changed to Silver or Grey instead of White.  Or completely black for that matter.  White clashes very badly with the decor.   I guess it may not look bad sitting near an older style white iMac.  Regardless, the ...

I have a pile of receipts to scan. Currently, newly scanned receipts appear at the bottom of the Receipt column and continue offscreen. This is a PRODUCTIVITY KILLER because you cannot scan more than three receipts at a time (or 9 if you've expanded the column) before you cannot see if you have a useable scan without scrolling down to the ...

I would be interested in that answer - I can't find a setting in the application.   I just started using NR, have scanned in total 47 documents and the database is already 89MB in size. The backup is 20MB in size. That is almost 2MB per document! Wondering whether the DPI is set too high? Where can I change this?   Thanks, BB

I have some documents that I needed to print back out to submite to work.  When I print them [File] [Print] * Selected images The are barely ledgable, but they look fine on screen even when zoomX500%. Anyone have any luck printing out receipts / Documents you have scanned?

Hii Mike,   I am running 2.8 and I'm having the same problems as the original poster.  Are there any instructions you can provide for those of us on 2.8?  I have a lot of receipts to scan now that it is the end of the year, and really want this unit to start working again. Thanks, Warren  

Hi Jenn, Why am I not finding any way to adjust the image?  Is this a feature available only with certain software versions?  I am running the most current version 3.0.4 (upgraded from the 3.0.3 that I purchased in box).  I thought if I calibrated the image would show up better.  But in fact the image became even ...

Mike: Thanks for the heads up.  I did just this tonight. Will test it out tomorrow when I get to work and get my hands on my scanner.  Was this a bug that was fixed?   Will reply tomorrow to advise if this cured my large doc. scanning error issue.   Scanned three rather large (long) receipts with NO problems!  Hope ...