The Neat Company Forums

Just bought this scanner.  Could run the software that came with on the CD, ver 4 SP3a, due to some "database error".  came to the website, followed instructions and downloaded the correct version for my Windows 7 64 bit machine. Uninstalled the first installation completely, all the drivers, etc. Rebooted. Turned off ...

I installed NR4 on a Desktop with Vista home Premium (32bit), German Version. NR4 comes back with the Error message "Neatworks cannot launch because a connection to the database could not be established, possibly because the database is still starting up. Please wait 30 seconds and then retry..." After the 30seconds the same message came ...

Fixed: I just s/w technical phone support and there's a bug with certain exteranl USB and firewire devices.  Even though I do not have any plugged in firewire devices my IEEE 1394 Bus host controller show a device called 'NEC OHCI Compliant IEEE 1394 Host Controller' active under device manager.  We disable this ...

I'm upgrading from Neat receipts 2.75 to NeatWorks 4.0.  I've followed the instructions to uninstall the previous version and then installed the full 4.0 version.  Appears install went ok but something appears wrong with the communication between the software driver and scanner. When I open NeatWorks everything appears ok, first ...