The Neat Company Forums

Well the version that I installed from new on my Vista 64bit machine is NeatWorks SP3A 4.7.7_ 57 When I check for updates the system NeatWorks returns: "At this time there are no updates available for this product thank you for using NeatWorks"  The backup files created by NeatWorks SP3A 4.7.7_57 are for example ...

I just installed WIndows 7 and download NeatReceipts SP3 and discover that it doesn't seem to install MS-SQL but uses some other database.  I tried but can't restore the backups I made with SP2.  Something about backups made with older version.  I don't see any documentation about database conversion or recovery. ...

Hi, I am using Quickbooks Pro 2007 with my new NeatWorks 4 SP2. I can't get them to connect.  I get the following message :  "NeatWorks was unable to open connection to quickbooks" Your instructions are quite limited to the cases when it works...  Can you help ?

I have experienced numerous crashes in the course of either scanning or filing receipts. (FYI: The error log shows exceptions being thrown when the program is trying to create window handles.) The last time this occured I checked my receipts folder and was horrified to find that several hours of scanning and filing had disappeared. Reading on this ...

I am trying to install Neatworks 4.0 2 button mobile scanner on my HP Pavilion Laptop running XP Professional Service Pack 3.  The computer briefly recognizes the scanner with "New hardware found"  then immediately says " a problem has occurred during installation" and the scanner disappears from the system tray and a ...

I installed NR4 on a Desktop with Vista home Premium (32bit), German Version. NR4 comes back with the Error message "Neatworks cannot launch because a connection to the database could not be established, possibly because the database is still starting up. Please wait 30 seconds and then retry..." After the 30seconds the same message came ...

Fixed: I just s/w technical phone support and there's a bug with certain exteranl USB and firewire devices.  Even though I do not have any plugged in firewire devices my IEEE 1394 Bus host controller show a device called 'NEC OHCI Compliant IEEE 1394 Host Controller' active under device manager.  We disable this ...

I'm upgrading from Neat receipts 2.75 to NeatWorks 4.0.  I've followed the instructions to uninstall the previous version and then installed the full 4.0 version.  Appears install went ok but something appears wrong with the communication between the software driver and scanner. When I open NeatWorks everything appears ok, first ...