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I CAN'T DELETE AN ITEM THAT REMAINS IN THE INBOX

Last post 09-17-2009, 11:40 AM by livingwater. 1 replies.
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  •  09-13-2009, 1:38 AM 6859

    • alpi is not online. Last active: 09-15-2009, 5:52 PM alpi
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    I CAN'T DELETE AN ITEM THAT REMAINS IN THE INBOX

    Reply Quote

    Even though I have clicked both delete and pdf export, I cannot eliminate a document that I scanned but can neither file nor delete.  It remain in my inbox.  The error log appears below.   Any suggestions?

     

    9/13/2009 1:33:56 AM InboxItemBin DeleteItem
    Machine Info :    OS: Microsoft Windows NT 5.1.2600 Service Pack 3    .NET CLR: 2.0.50727.3082
    Assembly Base: file:///C:/Archivos de programa/NeatWorks/exec/NeatWorks.exe
    Assembly Name: NeatWorks, Version=4.6.2.146, Culture=neutral, PublicKeyToken=null
    Assembly Vers: 4.6.2.146
    Error Message: This image is missing:FBEAC27F-E94E-42CD-8446-9BC6FF3323EC
    Exception Type: System.Exception
    Target Site  : getData
    --StackTrace--:    en com.digitalbp.io.datasource.ccImageDataDataStore.getData()
       en com.digitalbp.io.datasource.acCoreDataStore.load(ccID oID, enumObjectTypes ObjectTypeDataCache)
       en com.digitalbp.documents.acNRBase.load(enumObjectTypes objectType)
       en com.digitalbp.documents.image.ccImageData.load(enumObjectTypes objectType)
       en com.digitalbp.documents.image.ccImageData..ctor(ccID docID, enumObjectTypes objectType)
       en NeatReceipts.Components.Scanning.PageDatabaseStorage.RemoveImagesFromPersistentStorage()
       en NeatReceipts.Components.Scanning.QuickScanPage.RemoveImagesFromPersistentStorage()
       en DigitalBP.Inbox.Data.BaseInboxItem.RemoveImagesFromPersistentStorage()
       en DigitalBP.Inbox.Data.Persistence.InboxItemSQLPersister.DeleteInboxItem(IInboxItem item)
       en DigitalBP.Inbox.Controls.InboxItemBin.DeleteItems()
    User Message : There was a problem deleting the selected image(s).
    -----------------------------------------------------

    -----MessageLog-----
    --------------------------
    9/13/2009 1:05:02 AM  
    Message: Attempting to write client connection info for NeatWorks to the file 'C:\Documents and Settings\All Users\Datos de programa\The Neat Company\NeatWorks\QuickScanBroker\\NeatWorks.qsc'.
    -----------------------------------------------------

  •  09-17-2009, 11:40 AM 6880 in reply to 6859

    Re: I CAN'T DELETE AN ITEM THAT REMAINS IN THE INBOX

    Reply Quote

    Sorry to say that it sounds like you have the same trouble I'm having and the solution is very cumbersome. This is a neat known issue. Here's the answer I received:

    Hi, Thanks for purchasing a Neat Company product. You recently contacted our support team with a question or request for help. This is an automated response to confirm that a member of our support team sent you a response with information related to your inquiry. If you have any additional questions or need more assistance, please reply to this email. If the matter has been resolved you do not need to take any action. If there is anything you would like to add to your inquiry, click the following link or paste it into your web browser. You can then add additional information at our support website. http://neatreceipts.custhelp.com/cgi-bin/neatreceipts.cfg/php/enduser/acct_login.php?p_userid=316johniam@sbcglobal.net&p_next_page=myq_upd.php&p_iid=160115&p_created=1245270107 Question Reference #090617-000183 ------------------------------

    --------------------------------- Summary: Error when deleting item in Inbox Product Level 1: NeatWorks 4.0 Category Level 1: Unexpected Error Date Created: 06/17/2009 04:21 PM Last Updated: 06/23/2009 01:11 AM Status: Solved Discussion Thread --------------------------------------------------------------- Response (Han-Earl) - 06/17/2009 04:21 PM Alex, First, let's make a backup of the database just in case. So go to Tools > Database > Backup and name it BAD INBOX. Hopefully we will never use this. Create a new TEMP2 folder and then highlight half the receipts in TEMP and move them to TEMP2. Try exporting TEMP to Receipts Folder File nrx. If that doesn't work, make a TEMP3 folder and move half of the receipts from TEMP to TEMP3. Try exporting TEMP again. Keep repeating until it's small enough to export. Them export TEMP2, TEMP3 ... etc. Did you scan any documents and or business cards since 6/11? If not, that's good. We can rely on your 6/11 backup. If you did scan more items, do an Advanced Search for Last Modified After 6/11 and then export them to Contact File NRT for Business Cards. For documents, do the same thing we did with the Advanced search for Last Modified After 6/11 and then make all the Pushpins Red for the folders and then create a new Document folder. Move all the documents from the search to that new Document Folder. Then export that Document Folder. Go to Start > Run and enter service.msc and click OK. In there, double click SQL Server (NR2007) and make a note of the Path to Executable If it contains MSSQL.1, download the following MSSQL.1 - http://files2.neatreceipts.com/tools/40SP332Mssql1cdb.zip For MSSQL.2 - http://files2.neatreceipts.com/tools/40SP332Mssql2cdb.zip Copy the files in the zip files to C:\Program Files\Microsoft SQL Server\MSSQL.(1 or 2)\MSSQL\Data and choose to overwrite/replace all the files when it asks. Then open NeatWorks and restore the 6/11 backup. Then go to the Receipts section and Import > Receipt Folder File and import all the TEMP exports you made. Repeat for exported Contacts and Document Folders as well. [---001:002490:43142---]

     
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