The Neat Company Forums

I just wanted to share the information I learned from installing NeatWorks 4.7.7_57 including the Neat ADF drivers on Windows 7 64-bit edition.

First off, as of 9/11/09 Neat is not officially supporting Windows 7 per the support number.  That was not unexpected to me as Windows 7 isn't supposed to be released until 10/22 anyway.  They were friendly in fielding my questions based on what they did know about Win 7.

I am not upgrading a database but starting fresh so the 4.7.7_57 version was not a problem.  Also, I learned that 4.7.7_57 has the 32 and 64 bit drivers in it already and there is no separate download for 64 bit.  To get this version, however, I downloaded the earlier version from the Vista 64bit link and then got 4.7.7_57 from the "Check for Updates" button in the installer.

Everything installed correctly and the scanner works fine. 

Just thought I'd share the info for anyone in a similar situation.

Which scanner are you using with Windows 7?  Is your Windows 7 32-bit or 64-bit?  Which drivers are listed for the scanner in Device Manager?  My mobile scanner (Model NR-030108) worked fine with 64-bit Vista, but fails every time in Windows 7.  A new scanner the company sent me in case mine was defective did not make any difference.  I have noted that other are having the same problem with the mobile scanner and 64-bit Windows 7.

Thanks for sharing, Khufu01.  I wanted to add that I could not get Windows 7 64-bit to install the ADF driver until I ran the setup executable as administrator (right-click, select "Run as administrator").  This is despite my account being in the Administrators group and User Account Control is completely disabled.

Also, I have the Desktop Scanner.