The Neat Company Forums

I justed wanted to report a potential issue with the recently released v.4.1.1 update (which includes 64-bit compatibility).  I'm running Windows Vista 32-bit Home Premium.

I encountered an error while trying to install the NeatWorks v4.1.1 update (v4.0.8 was previously installed).  Part way through the install I received a message saying that the installer encountered an error and could not continue and that it would revert back to the previous version.  After the installer had quit, I had to restart the computer in order to get NeatWorks to run (I'm assuming the installer had turned off some of the services and when the error was encountered those services weren't automatically restarted).  However, instead of seeing v4.0.8 on the splashscreen Version 4 SP1 showed up instead.  Once the program finished loading I could confirm that v4.1.1 (via checking under Help -> About NeatWorks) was showing up as the installed version.  Although the data appeared to be fine in the tables I was encountering an error message everytime I clicked on any receipt and the images of the scanned receipts weren't showing up in the left pane.

I was unable to rerun the update to try and complete and/or repair the install since it detected that v4.1.1 was already installed.  I had to completely uninstall NeatWorks and restart the computer.  When I went to execute the NW v4.0.8 full install it prompted me to check for any updates, at which time it found an update for v4.1.1, and I was able to download the full install for v4.1.1 (instead of the update only file).

After installing the full version of v4.1.1 and restoring my previous v4.0.8 backup everything appears to be working correctly ... so far!

Just a word to the wise, make sure you backup your data prior to updating the software.  Fortunately, I did backup my data prior to upgrading because when I unistalled the broken install all previous data was lost.

Did anyone else have a similiar and unfortunate experience?

I had this same issue and notw NeatWorks is not working correctly.

12/6/2008 11:48:32 PM InboxItemBin DeleteItem
Machine Info :    OS: Microsoft Windows NT 5.1.2600 Service Pack 3, v.5657    .NET CLR: 2.0.50727.42
Assembly Base: file:///C:/Program Files/NeatWorks/exec/NeatWorks.exe
Assembly Name: NeatWorks, Version=4.1.1.217, Culture=neutral, PublicKeyToken=null
Assembly Vers: 4.1.1.217
Error Message: Specified cast is not valid.
Exception Type: System.InvalidCastException
Target Site  : load
--StackTrace--:    at com.digitalbp.documents.image.ccImageData.load(enumObjectTypes objectType)
   at NeatReceipts.Components.Scanning.PageDatabaseStorage.RemoveImagesFromPersistentStorage()
   at NeatReceipts.Components.Scanning.QuickScanPage.RemoveImagesFromPersistentStorage()
   at DigitalBP.Inbox.Data.BaseInboxItem.RemoveImagesFromPersistentStorage()
   at DigitalBP.Inbox.Data.Persistence.InboxItemSQLPersister.DeleteInboxItem(IInboxItem item)
   at DigitalBP.Inbox.Controls.InboxItemBin.DeleteItems()
User Message : There was a problem deleting the selected image(s).
-----------------------------------------------------

-----MessageLog-----
--------------------------
12/6/2008 11:48:22 PM 
Message: Attempting to write client connection info for NeatWorks to the file 'C:\Documents and Settings\All Users\Application Data\The Neat Company\NeatWorks\QuickScanBroker\\NeatWorks.qsc'.
-----------------------------------------------------

I have 4.1.1_184 in 64bit version. Since this is the first Neatworks install. I would consider it fairly clean. Had no problem with the 64bit, once I got the full version to install NeatWorks since the update would not work in my case.

 

I have experienced so far about 4 crashes/lockups while using it. The Quick Scan app crashed as well. Thats within 2 days. I have lost over 90 scanned receipts, but nothing terrible since I still have the paperwork. But I am saddened a little with the instability of Neatworks 4.0 sp1. In fairness this is the first 64 version so there are some bumps to endure.

I am hoping things become more stable. So far I am loving the scanner. 

WATCH OUT FOR THIS RELEASE IF YOU ARE THINKING OF INSTALLING IT I WOULD HOLD OFF UNTIL NEAT SOLVES THIS ISSUE !!!! 

I also now have a completely useless NeatWorks.  The interface comes up but I can't click on anything without gettting an unexpected error [see error message below].

----- 

12/7/2008 11:57:48 PM Program HandleUnhandledExceptionMachine Info : OS: Microsoft Windows NT 5.1.2600 Service Pack 3 .NET CLR: 2.0.50727.1433Assembly Base: file:///C:/Program Files/NeatWorks/exec/NeatWorks.exeAssembly Name: NeatWorks, Version=4.1.1.217, Culture=neutral, PublicKeyToken=nullAssembly Vers: 4.1.1.217Error Message: Specified cast is not valid.Exception Type: System.InvalidCastExceptionTarget Site : load--StackTrace--: at com.digitalbp.documents.image.ccImageData.load(enumObjectTypes objectType) at NeatReceipts.Components.Scanning.PageDatabaseStorage.GetImageFromDatabase(String location) at NeatReceipts.Components.Scanning.PageDatabaseStorage.get_ImageData() at NeatReceipts.Components.Scanning.QuickScanPage.get_ImageData() at DigitalBP.Inbox.Verification.BaseInspectorForm.SetImage(Int32 pageNumber) at DigitalBP.Inbox.Verification.DocumentInspectorForm.MapItemToUI() at DigitalBP.Inbox.Verification.BaseInspectorForm.set_CurrentItem(IInboxItem value) at DigitalBP.Inbox.Verification.InspectorPresenter.DisplayInspector(IInboxItem item, Form parentForm) at DigitalBP.Inbox.Controls.InboxItemBin.itemContainer_InboxItemInspectorClick(Guid inboxItemID) at DigitalBP.Inbox.Controls.InboxItemThumbnailContainer.dgtInboxItemInspectorClick.Invoke(Guid inboxItemID) at DigitalBP.Inbox.Controls.InboxItemThumbnailContainer.btnReviewAndFile_Click(Object sender, EventArgs e) at System.Windows.Forms.Control.OnClick(EventArgs e) at System.Windows.Forms.Button.OnClick(EventArgs e) at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent) at NeatReceipts.Components.Controls.Buttons.GlassButton.OnMouseUp(MouseEventArgs args) at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) at System.Windows.Forms.Control.WndProc(Message& m) at System.Windows.Forms.ButtonBase.WndProc(Message& m) at System.Windows.Forms.Button.WndProc(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)----------------------------------------------------------MessageLog-------------------------------12/7/2008 11:57:30 PM Message: Attempting to write client connection info for NeatWorks to the file 'C:\Documents and Settings\All Users\Application Data\The Neat Company\NeatWorks\QuickScanBroker\\NeatWorks.qsc'.-----------------------------------------------------

I haven't experienced any more problems since installing the full version.  Have any of you had success after completely uninstalling the program, rebooting and then reinstalling with the full version?

I completely uninstalled and rebooted.  Then I reinstalled 3 using full install from website then rebooted.  I then installed the upgrade to 4.0.8 but it didn't ask to check the website for the full install.  I then installed the 4.1.1 update.

At this point all is well with no data. I can scan, edit and file the single receipt I used to test. 

I then restored my data and the program crashes clicking on a reciept in the inbox, going to the receipt organizer, trying to select a folder in the organizer.  It looks like all the data is there I just can't do anything with it.

At least support is working with me now though it is slow as heck e-mailing back and for with questions about where the data and log files reside.

We'll see... 

Im going to post this in addition to my previous post.

Got some more crashes.. This it the crash log from the error window.

************** Loaded Assemblies **************
mscorlib
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1434 (REDBITS.050727-1400)
    CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
NeatWorks
    Assembly Version: 4.1.1.217
    Win32 Version: 4.1.1.217
    CodeBase: file:///C:/Program%20Files%20(x86)/NeatWorks/exec/NeatWorks.exe
----------------------------------------
System
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1434 (REDBITS.050727-1400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
NeatReceipts.Components
    Assembly Version: 4.1.1.217
    Win32 Version: 4.1.1.217
    CodeBase: file:///C:/Program%20Files%20(x86)/NeatWorks/exec/NeatReceipts.Components.DLL
----------------------------------------
System.Windows.Forms
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1434 (REDBITS.050727-1400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System.Drawing
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1434 (REDBITS.050727-1400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
DigitalBP.Core
    Assembly Version: 2.6.0.27
    Win32 Version: 2.6.0.27
    CodeBase: file:///C:/Program%20Files%20(x86)/NeatWorks/exec/DigitalBP.Core.DLL
----------------------------------------
System.Xml
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1434 (REDBITS.050727-1400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
log4net
    Assembly Version: 1.2.10.0
    Win32 Version: 1.2.10.0
    CodeBase: file:///C:/Program%20Files%20(x86)/NeatWorks/exec/log4net.DLL
----------------------------------------
System.Configuration
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1434 (REDBITS.050727-1400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
dkdlu5kj
    Assembly Version: 4.1.1.217
    Win32 Version: 2.0.50727.1434 (REDBITS.050727-1400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
DigitalBP.SPI.Core
    Assembly Version: 2.6.0.27
    Win32 Version: 2.6.0.27
    CodeBase: file:///C:/Program%20Files%20(x86)/NeatWorks/exec/DigitalBP.SPI.Core.DLL
----------------------------------------
System.ServiceProcess
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1434 (REDBITS.050727-1400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.ServiceProcess/2.0.0.0__b03f5f7f11d50a3a/System.ServiceProcess.dll
----------------------------------------
Xheo.Licensing
    Assembly Version: 2.1.5000.0
    Win32 Version: 2.1.5000.30
    CodeBase: file:///C:/Program%20Files%20(x86)/NeatWorks/exec/Xheo.Licensing.DLL
----------------------------------------
DigitalBP.SPI.Facade
    Assembly Version: 2.6.0.27
    Win32 Version: 2.6.0.27
    CodeBase: file:///C:/Program%20Files%20(x86)/NeatWorks/exec/DigitalBP.SPI.Facade.DLL
----------------------------------------
System.Web
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1434 (REDBITS.050727-1400)
    CodeBase: file:///C:/Windows/assembly/GAC_32/System.Web/2.0.0.0__b03f5f7f11d50a3a/System.Web.dll
----------------------------------------
System.Web.Services
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1434 (REDBITS.050727-1400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Web.Services/2.0.0.0__b03f5f7f11d50a3a/System.Web.Services.dll
----------------------------------------
System.Data
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1434 (REDBITS.050727-1400)
    CodeBase: file:///C:/Windows/assembly/GAC_32/System.Data/2.0.0.0__b77a5c561934e089/System.Data.dll
----------------------------------------
System.Transactions
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1434 (REDBITS.050727-1400)
    CodeBase: file:///C:/Windows/assembly/GAC_32/System.Transactions/2.0.0.0__b77a5c561934e089/System.Transactions.dll
----------------------------------------
System.EnterpriseServices
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1434 (REDBITS.050727-1400)
    CodeBase: file:///C:/Windows/assembly/GAC_32/System.EnterpriseServices/2.0.0.0__b03f5f7f11d50a3a/System.EnterpriseServices.dll
----------------------------------------
Accessibility
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1434 (REDBITS.050727-1400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
xyvlbvf3
    Assembly Version: 4.1.1.217
    Win32 Version: 2.0.50727.1434 (REDBITS.050727-1400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
DigitalBP.SPI.Common
    Assembly Version: 2.6.0.27
    Win32 Version: 2.6.0.27
    CodeBase: file:///C:/Program%20Files%20(x86)/NeatWorks/exec/DigitalBP.SPI.Common.DLL
----------------------------------------
Lucene.Net
    Assembly Version: 2.1.0.3
    Win32 Version: 2.1.0.3
    CodeBase: file:///C:/Program%20Files%20(x86)/NeatWorks/exec/Lucene.Net.DLL
----------------------------------------
DevExpress.XtraGrid
    Assembly Version: 2.5.1.0
    Win32 Version: 2.5.1.0
    CodeBase: file:///C:/Program%20Files%20(x86)/NeatWorks/exec/DevExpress.XtraGrid.DLL
----------------------------------------
DevExpress.XtraEditors
    Assembly Version: 2.2.1.0
    Win32 Version: 2.2.1.0
    CodeBase: file:///C:/Program%20Files%20(x86)/NeatWorks/exec/DevExpress.XtraEditors.DLL
----------------------------------------
DevExpress.Utils
    Assembly Version: 2.2.1.0
    Win32 Version: 2.2.1.0
    CodeBase: file:///C:/Program%20Files%20(x86)/NeatWorks/exec/DevExpress.Utils.DLL
----------------------------------------
DevComponents.DotNetBar
    Assembly Version: 5.7.0.0
    Win32 Version: 5.7.0.2
    CodeBase: file:///C:/Program%20Files%20(x86)/NeatWorks/exec/DevComponents.DotNetBar.DLL
----------------------------------------
DevExpress.XtraBars
    Assembly Version: 3.3.1.0
    Win32 Version: 3.3.1.0
    CodeBase: file:///C:/Program%20Files%20(x86)/NeatWorks/exec/DevExpress.XtraBars.DLL
----------------------------------------
DevExpress.Data
    Assembly Version: 1.3.1.0
    Win32 Version: 1.3.1.0
    CodeBase: file:///C:/Program%20Files%20(x86)/NeatWorks/exec/DevExpress.Data.DLL
----------------------------------------
System.Runtime.Remoting
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.1434 (REDBITS.050727-1400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Runtime.Remoting/2.0.0.0__b77a5c561934e089/System.Runtime.Remoting.dll
----------------------------------------
NeatReceipts.QuickScanBroker
    Assembly Version: 4.1.1.217
    Win32 Version: 4.1.1.217
    CodeBase: file:///C:/Program%20Files%20(x86)/NeatWorks/exec/NeatReceipts.QuickScanBroker.DLL
----------------------------------------
BalloonWindow
    Assembly Version: 1.2.0.0
    Win32 Version: 1.2.0.0
    CodeBase: file:///C:/Program%20Files%20(x86)/NeatWorks/exec/BalloonWindow.DLL
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
    <system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.


 

Here's another... Happened right when switching combined receipts. Had the second page switch with the first page by clicking the icon in the Review + File Receipt Menu...

 

12/9/2008 8:20:35 PM Program HandleUnhandledException
Machine Info :    OS: Microsoft Windows NT 6.0.6001 Service Pack 1    .NET CLR: 2.0.50727.1434
Assembly Base: file:///C:/Program Files (x86)/NeatWorks/exec/NeatWorks.exe
Assembly Name: NeatWorks, Version=4.1.1.217, Culture=neutral, PublicKeyToken=null
Assembly Vers: 4.1.1.217
Error Message: Object is currently in use elsewhere.
Exception Type: System.InvalidOperationException
Target Site  : get_FrameDimensionsList
--StackTrace--:    at System.Drawing.Image.get_FrameDimensionsList()
   at System.Drawing.ImageAnimator.CanAnimate(Image image)
   at System.Drawing.ImageAnimator.ImageInfo..ctor(Image image)
   at System.Drawing.ImageAnimator.Animate(Image image, EventHandler onFrameChangedHandler)
   at System.Windows.Forms.PictureBox.Animate(Boolean animate)
   at System.Windows.Forms.PictureBox.Animate()
   at System.Windows.Forms.PictureBox.InstallNewImage(Image value, ImageInstallationType installationType)
   at System.Windows.Forms.PictureBox.set_Image(Image value)
   at NeatReceipts.Components.Controls.Imaging.Thumbnail.set_Image(Image value)
   at NeatReceipts.Components.Controls.Imaging.FilmstripThumbnail.set_Image(Image value)
   at NeatReceipts.Components.Controls.Imaging.FilmstripPresenter.LoadFilmstrip()
   at NeatReceipts.Components.Controls.Imaging.FilmstripPresenter.AddImage(FilmstripImage newImage)
   at NeatReceipts.Components.Controls.Imaging.FilmstripPresenter.ThumbnailGeneratedHandler(FilmstripImage entry)
   at NeatReceipts.Components.Imaging.FilmstripImageGeneratedDelegate.Invoke(FilmstripImage entry)
   at NeatReceipts.Components.Imaging.ThumbnailGenerator.BackgroundImageProcessingMethod(Object images)
   at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart(Object obj)
-----------------------------------------------------

-----MessageLog-----
orks.qsc'.
-----------------------------------------------------
12/9/2008 7:44:59 PM 
Message: Attempting to write client connection info for NeatWorks to the file 'C:\ProgramData\The Neat Company\NeatWorks\QuickScanBroker\\NeatWorks.qsc'.
-----------------------------------------------------
 

I just noticed that the filename for the NeatWorks v4.1.1 update was changed from NeatWorks+v4.1.1+UPDATE+(Installer+v184) to NeatWorksv4.1.1UPDATE (new file is ~ 23KB smaller).  You might want to try and download this file to see if it makes any difference.

 http://www.neatco.com/customer-support/downloads/neatworks-40-sp1-update

The Neat Company really should notify its users when it posts or changes a s/w update.  I don't recall seeing any mention of this change nor the posting of SP1.  I only found it by manually checking the downloads section of the site.

 

Got the latest Ver. I got the file that was called Install, not update. 4.1.1_184

 

Also theres another bug that I got, but this one doesn't crash NeatWorks, rather I need to terminate it with the Task Manager. Once you have something looking like what is higlighted with the green boxes, all buttons cease to fucntion, so theres only one option... Terminate.

This glich happens pretty frequently. I find that after scanning a high volume, around 60-80 reciepts, and verifying everyone, this happens. Seems to me that its a memory leak issue, because I will close the app and re-open it just to prevent the crash from happening. Sometimes it gets the best of me.

Hello Everyone,
I'm sorry you're encounter problems.  We're in the midst of resolving.  Do any of you have NeatScan To Office installed on the same computer?

 

Thanks,
Jenn
 

Hello Everyone,
I'm sorry you're encounter problems.  We're in the midst of resolving.  Do any of you have NeatScan To Office installed on the same computer?

 

Thanks,
Jenn
 

In regards to NeatScan to Office question. No I don't have it install. Just NeatWorks 4.0 SP1. First install off a clean system(ie. no other Neatworks software installed).

Interesting ... I see a new file was posted: http://download1.neatreceipts.com/NeatWorks+v4.1.1+UPDATE+(Installer+v194).exe

 That now makes it:

• http://download1.neatreceipts.com/NeatWorks+v4.1.1+UPDATE+(Installer+v194).exe
• http://download1.neatreceipts.com/NeatWorksv4.1.1UPDATE.exe
• http://download1.neatreceipts.com/NeatWorks+v4.1.1+UPDATE+(Installer+v184).exe

What's the difference between these files ... all say SP1?