General Questions

Re: scaning error-vertical black line, help!

moogoo88 — Fri, 22 May 2009 12:12:28 GMT

After running the wet and dry cloths through, I didn't need to run the calibration through to correct the problem, but your mileage may vary.

Re: scaning error-vertical black line, help!

moogoo88 — Fri, 22 May 2009 12:08:51 GMT

I ran the wet alcohol cleaner through until it was dry. Then I ran the dry cloth three or more times and that worked.

Just keep running the wet and dry cloths through until success.

Can't wait for Neat Co to address this.

Re: scaning error-vertical black line, help!

Mikeebob — Thu, 22 Feb 2007 19:50:00 GMT

Hi,

I get this sometimes....Just run the cleaner sheet using ....SCAN...Run Neatreceipts Cleaner...from the menu tabs. THEN re-run calibration.This fixes for me.

Hope it helps.

Mike

scaning error-vertical black line, help!

dave — Thu, 22 Feb 2007 18:26:08 GMT

I get this same line. Is there anyone out there with a fix for this?

scaning error-vertical black line, help!

docal97 — Sun, 18 Feb 2007 03:58:16 GMT

I have recently noticed a vertical black line down the left hand side of scanned docs/receipts. I have reset the scanner's calibration w/out any change. Otherwise the doc scans just fine, and is perfectly legible.

Unfortunately i cannot find the origianal scanner calibration sheet. I tried to print the new one, but it is essentially a white sheet of paper with several arrows and 'this side up" statement. I'm not sure if it is printing correctly? Also, i cannot find the scanner cleaner that it supposedly came with.

Anyone with similar issues? Suggestions?