http://neatco.com/Forum/forums/38/ShowForum.aspxGet helpful answers to frequently asked questions such as setting up and organizing folders as well as using the software for receipts, expense reports, and other documents.enCommunityServer 2.1 SP2 (Build: 61129.2)http://neatco.com/Forum/forums/thread/6618.aspxWed, 01 Jul 2009 11:39:49 GMTc0619b30-9bd6-4bca-8ff4-f04f3757b700:6618Pat Ben0http://neatco.com/Forum/forums/thread/6618.aspxhttp://neatco.com/Forum/forums/commentrss.aspx?SectionID=38&PostID=6618<p>Hi Harold,</p><p>I had the same problem with my new (not refurbished) scanner yesterday...&nbsp; Try to recalibrate.&nbsp; It solves the problem for mine.</p><p>&nbsp;</p><p>Pat</p>http://neatco.com/Forum/forums/thread/6574.aspxSat, 20 Jun 2009 21:59:23 GMTc0619b30-9bd6-4bca-8ff4-f04f3757b700:6574HaroldW10http://neatco.com/Forum/forums/thread/6574.aspxhttp://neatco.com/Forum/forums/commentrss.aspx?SectionID=38&PostID=6574<p>I bought a refurbished portable scanner from ebay that included version 4.0.&nbsp; I just installed it and ran the calibration.&nbsp; When I tried to scan my first document it comes through as a blank page.&nbsp; I tried a few different documents and reciepts, Tried color, B/W, Autodetect, manually setting the format, also disabled the automatic blank page dectection and everything comes through as a washed out blank page.&nbsp; Sometimes I can barely detect some text on the page.&nbsp; I also tried flipping the pages over just in case I wasn&#39;t reading the instructions correctly.</p><p>&nbsp;At this point, I think I have a hardware error from the scanner and I think I need to get an RMA on Monday.&nbsp; Do you have any other ideas?</p><p>Thanks,<br />Harold<br /></p>