NeatWorks 4.0 Upgrade

Version 4.7.7 does not work with Windows 7

bobmillington — Wed, 11 Nov 2009 08:12:51 GMT

I was given instructions on how upgrade to 4.7.7 by support at Neat Co. I have Windows 7 and followed the instruction on how to upgrade to the latest version. One little problem.....after uninstalling my old version and installing 4.7.7, everything I try to open Neatworks I get an error message>

"Neatworks cannot access the Neatworks database in c:\programdata\The Neat Company\Neatworks\database.

If the error continues, please call customer support to resolve this problem"

I have sent several message to customer support, but they do not respond. Does anyone have any ideas on how to get this to work again? I am running SQL 2005 on my machine, but that didnt stop me from running 4.0 sp3. I am not sure if its confused about having SQL on the machine or not. I was NOT using SQL 2005 as the database for the prior version of Neatworks.

Any help would be great.......wish this was better supported.

Bob

neat works 4.7.7 and windows 7 32bit

desipratik — Wed, 18 Nov 2009 04:33:48 GMT

Hi,

I have just upgraded to windows 7. And install the 4.7.7 software for neat works. I have issue with calibrating. After reading forums I have found the file that i have to download to skip the scanner calibrating. Which it did and I tryied scaning document but it will not feed any paper it will not feed the document that I am trying to scan. If you guys can help it would be grate.

Thank you

4.7.7 troubles

Block — Fri, 13 Nov 2009 01:47:13 GMT

I installed version 4.7.7 after a fresh format onto my Windows 7 (64 bit) machine. The scanner fails during the calibration phase. When I click on "Calibrate", the scanner pulls about half of the calibration card in, then the light next to the "SCAN" button on the scanner starts blinking and the calibration stops. The software displays "Calibration In Progress" and never registers any sort of error. Exiting the Neat Works software does not stop the blinking of the scanner light and the only way to get it to respond again is to reboot the pc. After rebooting, it does the same thing. Has anyone run into such an issue? Are there known issues with Neat Works and Windows 7 64 bit?

restore without backup?

j_l_larson — Fri, 13 Nov 2009 20:13:22 GMT

Hello,

I had a total computer failure (vista 32 bit laptop) and am unable to boot from that computer's old hard disk which has all my neat receipts data.

I have a backup, but lost about two weeks worth of scanning work since the prior backup.

Is there any way to get that lost data back?

My new computer is running vista 64 and I have upgraded to version 4.0 of NeatWorks.

I still have the old hard disk and I can see all the neat receipts program files in there, is there anyway to recover the data from them?

Thank you for any info

Neatworks won't install

Lhansen — Fri, 23 Oct 2009 18:52:30 GMT

Trying to install Neatworks on Vista 64. Newest version, just rec'd it a few days ago, and it will not install. Keeps locking up my computer and I have to uinstall and try to reinstall - same thing all the time. I never get the window to enter the product code, but found a way to access this tru programs. Any suggestions. REALLY frustrating! Support - no one comes on to the live chat and I was 27 in the phone Que.

will version 4.0 read previous version of neatreceipts backups?

nates28 — Tue, 15 Sep 2009 18:39:15 GMT

my company just got the new 4.0 version of neatreceipts and i am going to install it but i wanted to see if my previous backups from version 3 i do believe it is will be able to be read in 4.0 in case i ever need to restore a previous backup?. i have several months of backups saved on my computer and saved to dvds so i want to make sure before i uninstall version 3 and install version 4.

also will it ask me if i want to migrate the current data to the new version if i up in the new cd?

wanted to include this information with this post. the version i use now is neatreceipts professional version 3 sp1 and the version my company just bought is neatworks version 4 sp3a. will i have to install version 3 sp1 everytime i want to view the backups made in that program?

please help

Migrating from WinXP 32-bit ver 4.0 to Win7 64-bit

gigabyteguy — Tue, 27 Oct 2009 22:04:28 GMT

I am about to back up my WinXP database and restore it to my clean 64-bit install on my Win7 machine. Aside from the various issues described here in the forums with calibration problems etc, is there anything that needs to be done differently or that I should watch out for because of the switch from 32-bit to 64-bit?

I am currently using Ver 4 SP3 on my XP machine. Thank you.

Upgrade to 4.0 from 2.8.1

Improviz — Mon, 20 Oct 2008 00:28:45 GMT

OK I just bought for download the NeatWorks Upgrade 4.0. However, once I paid and DL the file, it won't run the upgrade install because it says I don't have a high enough version of NeatReceipts already installed! Nowhere on the website can I find a minimum required rev. of the pre-existing product. I have 2.8.1; so I tried DL & install the available 3.0 SP1 update. Again, it says I already have to have NR 3.0 or higher to run. I find nowhere that tells me how to get from 2.8.1 to 3.0. So now, I'm out $30, and cannot run the upgrade I've paid for. Also, I have the older "Scanalizer", with a "Custom" and a "SCAN" button.... I'm just praying that if I can somehow get the upgrade to work, it will be compatible with my scanner! Can anyone please help me here? Thanks.

NW 4.5.2 (SP2) now available

rdodolak — Fri, 06 Feb 2009 02:14:57 GMT

Just noticed that SP2 is available for NeatWorks v4 (4.5.2).

http://download1.neatreceipts.com/NeatWorks+v4.5.2+UPDATE+(Installer+v182).exe

Can't "Open Neat Works" after upgrade from v3sp3 to v4.6.2

lazzara1@cox.net — Wed, 21 Oct 2009 02:28:41 GMT

Unable to use scanner after upgrade from v3sp3 to v4.6.2

Receive "Font Missing or Corrupt" Century Gothic when launch Neat Works

I uninstalled and reinstalled v3sp3 & v4.6.2 upgrade.

Same Error........Any Ideas

NeatWorks won't install

cnywarlock — Thu, 22 Oct 2009 01:33:51 GMT

Hello,

I have sent support a few messages asking for help and never received an answer.

My problem is that I bought a Neat portable scanner. I tried installing the software (v4) and it wouldn't install properly. I came to this site and got the updated software and it said it couldn't install as there was a previous version on the computer. I removed the program and got the same message. I then checked if anything was installed and deleted all files I could find in the computer relating to the hardware and software. I also scanned the registry and did the same.

I then tried to install the updated version and still the same message of a pre-existing version is on the computer.

What can I do to get this corrected so I can get the new software installed?

Thank you in advance (I hope)

George Miller

Neat Receipts and Windows 7

Rey Campos — Wed, 24 Jun 2009 05:57:47 GMT

Hi all,

I was able to get neat receipts to run in my Windows 7 upgrade from Windows XP. This is how I got it to run.

1. Download the newest FULL update from your installation package.

2. Right click on your file and run as "Troubleshoot Compatability"

3. Choose second option "Troubleshoot Program"

4. Choose first option "The program worked in earlier versions of Windows but won't install or run"

5. Choose Windows XP Service Pack 2

After going through the rest of the installer it will ask to reboot the computer to start as Administrator mode. The background was black through the entire process of installation but it came back after finishing.

I restored my backup file and voilá, it is working back again. I got no error message running Neat Receipts anymore.

I will run the application tomorrow and will update thread.

It is by far the best document organizer I have tried, and I do a lot of receipts...

Rey

4.0 Outlook feature question

mmarcuse — Thu, 02 Oct 2008 08:09:50 GMT

I *LOVE* my 3.0 Neatreceipts software, but it has a glaring deficiency that I hope is rectified in 4.0. The website is pretty sketchy on the new features, so I'm asking here -

Does 4.0 have a way of taking emailed receipts and directly importing them to the NR database? I know there's the newfangled Outlook toolbar, but when I get a receipt emailed to me from an online vendor in Outlook (like Amazon or Buy.com), I hate having to 'print' it as a PDF then manually importing it to NR. Does 4.0 do this more slickly?

Thanks for any info...

How to de-authorize an installation of Neatworks 4

mmarcuse — Mon, 24 Aug 2009 08:54:46 GMT

I had a Windows Vista system with Neatworks 4.6.2 installed and humming along great, obviously installed and activated via my CD key. I just started fresh with a full, clean version of Windows 7, and installed Neatworks properly. It runs fine, but asks for my CD key before running and I'm afraid to put it in. I'd like to de-activate my Windows Vista copy of Neatworks so I can legally run it on the new OS (I still have Vista on an old hard drive just in case during the transition). I don't want to use up any authorizations on the key if they're limited.

Is there a way to deauthorize a copy of Neatworks on a system so I can legally install it on a new OS? The old OS will be wiped and the original copy never used again. How many activations does a person get with a given key?

Thanks.

unable to restore my NeatWorks 4.0 database in Windows 7, HELP!?

milleniummark — Wed, 16 Sep 2009 01:52:44 GMT

I had no problems installing or running NeatWorks 4.0 in Windows 7 Ultimate untill I tried to restore my database backup file.

its not that big of a back up either maybe like 60mb total
either way everytime i try to restore i get the same error

can somone help me? the error is as follows:

------------------------------------------------------

9/15/2009 5:49:49 PM MDIParent DatabaseRestore_ItemClick
Machine Info :    OS: Microsoft Windows NT 6.1.7600.0    .NET CLR: 2.0.50727.4927
Assembly Base: file:///C:/Program Files/NeatWorks/exec/NeatWorks.exe
Assembly Name: NeatWorks, Version=4.6.2.146, Culture=neutral, PublicKeyToken=null
Assembly Vers: 4.6.2.146
Error Message: An I/O exception occurred while copying the data from the item to its destination.
Type: Xceed.Zip.ZippedFile
FullName: \NRQueue.bak
Exception Type: Xceed.FileSystem.FileSystemIOException
Target Site : CopyFilesTo
--StackTrace--:    at Xceed.FileSystem.AbstractFolder.CopyFilesTo(FileSystemEvents events, Object userData, AbstractFolder destinationFolder, Boolean recursive, Boolean replaceExistingFiles, Object[] filters)
   at com.digitalbp.io.zip.ccZip.extractZip(String sZipFilename, String sDestFolder, String sPassword)
   at com.digitalbp.utilities.ccDBbackup.AnalyzeBackupVersionForRestore(DirectoryInfo tempRestoreDir, String sBackupFile, Boolean bDisplayProgressDialog, Boolean& bRestore, Boolean& bUpgrade)
   at com.digitalbp.utilities.ccDBbackup.restore(String sBackupFile, Boolean bDisplayProgressDialog, Boolean bDeleteDir, Boolean bFromMDI)
   at com.digitalbp.gui.forms.MDIParent.RestoreDatabase(Boolean bPromptToContinue)
Inner Ex : Xceed.Compression.CompressionException: Expected end of stream not found
   at Xceed.Compression.ManagedDeflateDecompressor.Decompress(Byte[] buffer, Int32 offset, Int32 count, Boolean& endOfData, Byte[]& decompressed, Int32& remaining)
   at Xceed.Compression.CompressedStream.Read(Byte[] buffer, Int32 offset, Int32 count)
   at Xceed.Utils.Streams.ChecksumStream.Read(Byte[] buffer, Int32 offset, Int32 count)
   at Xceed.FileSystem.AbstractFile.DoCopyTo(FileSystemEventsSession session, FileSystemItem destination, Boolean replaceExistingFiles)
Ex Source: Xceed.FileSystem
Error Message: Expected end of stream not found
Exception Type: Xceed.Compression.CompressionException
Target Site : Decompress
--StackTrace--:    at Xceed.Compression.ManagedDeflateDecompressor.Decompress(Byte[] buffer, Int32 offset, Int32 count, Boolean& endOfData, Byte[]& decompressed, Int32& remaining)
   at Xceed.Compression.CompressedStream.Read(Byte[] buffer, Int32 offset, Int32 count)
   at Xceed.Utils.Streams.ChecksumStream.Read(Byte[] buffer, Int32 offset, Int32 count)
   at Xceed.FileSystem.AbstractFile.DoCopyTo(FileSystemEventsSession session, FileSystemItem destination, Boolean replaceExistingFiles)
-----------------------------------------------------

-----MessageLog-----
ad started
-----------------------------------------------------
9/15/2009 5:49:35 PM
Message: Attempting to write client connection info for NeatWorks to the file 'C:\ProgramData\The Neat Company\NeatWorks\QuickScanBroker\\NeatWorks.qsc'.
-----------------------------------------------------

Neatco what's up with v 4.7.7 !!!

rdodolak — Mon, 07 Sep 2009 05:04:05 GMT

I'm in the process of transferring my data from a 32-bit to 64-bit OS. I downloaded the Full 64-bit version for NW 4.6.2 SP3 and ran the executable. As usual it asked if I wanted to check for an updated version. I was floored when it said an updated version was available (4.7.7) but what surprises me even more is that this "new" version is only available as a Full install and is not compatible with existing data ...

---------------------------------------------------------------------------------------------------------------------

A new version of NeatWorks is available to download.

The NeatWorks installation has detected that a newer version of the installer package is available. If you wish, you may download this here. Version 4.7.7 is now available.

Please Note: This new version utilizes a new database that offers speed and stability improvements, but is not compatible with data from previous versions of NeatWorks. It is recommended only if you are installing NeatWorks for the first time. Select the appropriate link below.

--------------------------------------------------------------------------------------------------------------------

So what's up with this new version that will only work with new starts?

EDIT: What's so different with the database that existing data can't be converted/transferred to this so called "new" database? Is a different database software being used?

Can not install Neat Scanner 2008 on Vista 64 running Fusion MacBookPro

edkaeser — Fri, 11 Sep 2009 00:16:57 GMT

I have tried everything in my power to get the scanner to install on my MacBookPro running Windows Vista 64 using Fusion and tried it using Parallels. Everything else installs fine. Something about the Windows installer won't work with the drivers or something like that!

I LOVE the system so please help!!!!!

Thanks Ed Kaeser

v4.6.2 Update Hangs: Migrating database to latest format...

lesuzar — Thu, 30 Jul 2009 07:35:44 GMT

I have tried several times to install the NeatWorks v4.6.2 UPDATE onto an existing installation of NeatWorks v4.5.2 FULL.

The update will hang for several hours during the "Migrating database to latest format..." phase, at which time I need to kill the process with the task manager. A fresh boot does not help, neither does disabling AVG 8.5 (as much as is possible without uninstalling).

Anyone have any ideas?

4.6.2 install error - scanner not working

tron — Sun, 19 Jul 2009 22:53:36 GMT

The green scan button is lit, but I push "scan" and nothing happens. When I go to the Quick Scan Center program, the "scan' button and "pdf" button is "greyed out". I also notice that on the Quick Scan control panel, it shows "no scanner connected" in the upper left. When I opened up Device Manager, there is a yellow triangle under "Other devices", next 600 dpi usb scanner. When trying to update the driver, I get this:

“Windows found driver software for your device but encountered an error while attempting to install it” and "the system cannot find the file specified"
Any ideas? I am using Vista Premium

Please help asap....

SA PWD

CVINGSEN — Mon, 13 Jul 2009 02:24:16 GMT

Hello,

Neat Works Sp3 hosed my workstation and I have had a heck of a time reinstalling. I would to know the default sa password for Neat Works 4.6.2. Can someone provide it to me? I am trying to restore a backup using the restore utility and encounter the following error. I would appeciate any help. Thank you for your time.

7/12/2009 9:20:09 PM BackupRestoreManager RestoreDBsFromNRBAK()
Machine Info :    OS: Microsoft Windows NT 6.0.6000.0    .NET CLR: 2.0.50727.312
Assembly Base: file:///C:/Program Files/NeatWorks/exec/NeatWorks.exe
Assembly Name: NeatWorks, Version=4.6.2.146, Culture=neutral, PublicKeyToken=null
Assembly Vers: 4.6.2.146
Error Message: Login failed for user 'sa'.
Exception Type: System.Data.SqlClient.SqlException
Target Site : GetConnection
--StackTrace--:    at System.Data.ProviderBase.DbConnectionPool.GetConnection(DbConnection owningObject)
   at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection)
   at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)
   at System.Data.SqlClient.SqlConnection.Open()
   at NeatReceipts.Components.Database.DBConnection.GetConnection()
   at com.digitalbp.state.ccSystemSession.firstLoginCheck()
   at com.digitalbp.state.ccSystemSession..ctor()
   at com.digitalbp.gui.popupmessages.ccBackupRestoreManager.RestoreDBsFromNRBAK(Boolean bFromTempFile)
-----------------------------------------------------

Install issue with NeatWorks v4.1.1 update

rdodolak — Fri, 05 Dec 2008 02:46:02 GMT

I justed wanted to report a potential issue with the recently released v.4.1.1 update (which includes 64-bit compatibility). I'm running Windows Vista 32-bit Home Premium.

I encountered an error while trying to install the NeatWorks v4.1.1 update (v4.0.8 was previously installed). Part way through the install I received a message saying that the installer encountered an error and could not continue and that it would revert back to the previous version. After the installer had quit, I had to restart the computer in order to get NeatWorks to run (I'm assuming the installer had turned off some of the services and when the error was encountered those services weren't automatically restarted). However, instead of seeing v4.0.8 on the splashscreen Version 4 SP1 showed up instead. Once the program finished loading I could confirm that v4.1.1 (via checking under Help -> About NeatWorks) was showing up as the installed version. Although the data appeared to be fine in the tables I was encountering an error message everytime I clicked on any receipt and the images of the scanned receipts weren't showing up in the left pane.

I was unable to rerun the update to try and complete and/or repair the install since it detected that v4.1.1 was already installed. I had to completely uninstall NeatWorks and restart the computer. When I went to execute the NW v4.0.8 full install it prompted me to check for any updates, at which time it found an update for v4.1.1, and I was able to download the full install for v4.1.1 (instead of the update only file).

After installing the full version of v4.1.1 and restoring my previous v4.0.8 backup everything appears to be working correctly ... so far!

Just a word to the wise, make sure you backup your data prior to updating the software. Fortunately, I did backup my data prior to upgrading because when I unistalled the broken install all previous data was lost.

Did anyone else have a similiar and unfortunate experience?

Problems with Mac Address Book

rsagall — Sat, 27 Jun 2009 00:35:42 GMT

I am running a desktop scanner with a MacBook Pro with 10.5.7 and the latest version of the Neat software. The scanning works fine but I put scanned cards into my Addressbook. Anyone else having this problem and, more importantly, anyone come up with a solution?

Travel Scan 464

StaceyD — Sun, 21 Jun 2009 21:33:59 GMT

I just upgraded to Neatreceipts 4.0 using the travel scan 464 scanner and the driver did not update. Can anyone tell me where I can get the windows xp version of the driver?

Upgrade Failed -- Errors

SommerNyte — Thu, 18 Jun 2009 18:34:58 GMT

I ran the upgrade (32-bit and I'm running Windows Vista 32-bit) and it ended saying it failed. I tried to run it a second time, but it said I was already running the upgrade version. I tried to start NW but kept getting the "Database not running" error. I went into services and manually started the NW Database which got NW to launch,but then got an error with this message:

6/18/2009 10:30:48 AM Program HandleUnhandledException
Machine Info :    OS: Microsoft Windows NT 6.0.6001 Service Pack 1    .NET CLR: 2.0.50727.3074
Assembly Base: file:///C:/Program Files/NeatWorks/exec/NeatWorks.exe
Assembly Name: NeatWorks, Version=4.6.2.146, Culture=neutral, PublicKeyToken=null
Assembly Vers: 4.6.2.146
Error Message: Access to the path 'C:\ProgramData\The Neat Company\NeatWorks\QuickScanBroker\NeatWorks.qsc' is denied.
Exception Type: System.UnauthorizedAccessException
Target Site : WinIOError
--StackTrace--:
Server stack trace:
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.File.Delete(String path)
   at NeatReceipts.QuickScanBroker.SharedComponent.WriteClientConnectionInfoToDisk(IClient client)
   at NeatReceipts.QuickScanBroker.SharedComponent.SubscribeClient(IClient client)
   at NeatReceipts.QuickScanBroker.SharedComponent.SendMessageToServer(IClient client, IMessage message)
   at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs)
   at System.Runtime.Remoting.Messaging.StackBuilderSink.PrivateProcessMessage(RuntimeMethodHandle md, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs)
   at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg, Int32 methodPtr, Boolean fExecuteInContext)

Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at NeatReceipts.QuickScanBroker.SharedComponent.SendMessageToServer(IClient client, IMessage message)
   at com.digitalbp.gui.forms.MDIParent.SendQuickScanMessage(IMessage message)
   at com.digitalbp.gui.forms.MDIParent.CreateQuickScanClient()
   at com.digitalbp.gui.forms.MDIParent.MDIParent_Shown(Object sender, EventArgs e)
   at System.Windows.Forms.Form.OnShown(EventArgs e)
   at System.Windows.Forms.Form.CallShownEvent()
   at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
   at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
   at System.Threading.ExecutionContext.runTryCode(Object userData)
   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
   at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
-----------------------------------------------------

-----MessageLog-----
uickScan.exe in directory 'C:\Program Files\NeatWorks\exec'.
-----------------------------------------------------
6/18/2009 9:38:50 AM
Message: Attempting to start NeatReceipts.QuickScan.exe in directory 'C:\Program Files\NeatWorks\exec'.

It won't let me reinstall the upgrade so now what?

Virus warnings on 4.6.2 upgrade

jalynn — Sat, 13 Jun 2009 19:54:52 GMT

I tried to install the 4.6.2 update and my AVG kept popping up warnings about Agent.VJL backdoor. So I cancelled the update. Is this to be expected? If so, can support explain why this is happening?