Troubleshooting

Problem with Neatworks working with ScanSnap Scanner

bfox78 — Mon, 16 Nov 2009 17:14:23 GMT

I just purchased Neatworks to run with my S300M Fujifilm Scanner. I am running Mac OSX 10.6

The settings in Scan Snap do not allow me to link to the Neatworks program.

I have tried downloading the latest drivers but that did not change the issue.

Help !!! Cannot enter amounts correctly....

mcleblanc — Sun, 08 Nov 2009 19:09:45 GMT

Hello,

New owner of NeatReceipts for Mac and having trouble with amounts....

When I input 16.06 it enters 16.00$ and when I input 16,06 it enters 1606.00$.... can't manage to figure it out....

Not practical at all, since I need to replace the numbers after they are entered...

Anyone knows why this is happening? Any way to arrange that??

Just in case, I work in French usually and I have a French-Canadian Macbook Pro.

Thanks !

Marie-Claude

Scanner not responding

jbuxe — Tue, 03 Nov 2009 05:10:09 GMT

Problem: Scanner is not scanning

OS: Mac OS X v 10.4.11
Neatworks Mac Software v 2.1.9
Scanner: small, slim version

Neatworks seems to take a long time to load and once it does I cannot scan. The screen will say it's scanning (sometimes) but the scanner never does anything but sit there.

What I've tried:

restarting the computer
disconnecting and reconnecting the scanner
check that the light is lit on the scanner
ran scanner diagnostics

all diagnostics good
test scan FAIL

Any ideas on what's wrong?

Calibration Hangup...

Buildscharacter — Thu, 29 Oct 2009 22:49:00 GMT

Every time I try (newly installed on Window7 x64) to calibrate my mobile scanner, it just sits there...it pulls the calibration page 1/2 way in and just sits there saying "Calibration in Progress"....any ideas?

error message: The file “NRMData.nrms” could not be opened.

nowick3 — Thu, 29 Oct 2009 06:14:19 GMT

This error message pops up whenever I open up the program: The file “NRMData.nrms” could not be opened. Then it freezes up after I try to scan directly to a pdf, which is the majority of what I've been doing lately. I have to force quit to get out of the program. I installed the latest software, but it's still doing it...any suggestions?

Image quality on B&W Scan extremely poor after analysis

chanze — Mon, 26 Oct 2009 08:41:35 GMT

Have been using Neatworks for about a little over a year, since it was originally NeatReceipts for Mac.

I have noticed that recently, with the later releases, that the quality of the image after scanning and analysis is extremely poor. The contrast algorithm applied is so extreme that it "corrodes" the text in the document to such an extent that you have to zoom in quite extensively to be able to read the document with any legibility. The bigger problem though is that if you don't use the analysis then Neatworks does not apply and autofill your info. But if you do use the analysis, you end up with quite a degraded image that is almost unusable for archiving...

I have checked around, but it seems there is no way to control or adjust the severity or extremety of the application of the analysis algorithm so that the applied contrast settings are not applied so extreme as to degrade the image. To counter this, I have also tried setting the quality of the scans to as high as possible with no change in the ultimate quality. I have also extensively cleaned the scanner with the cleaning kit and calibrated it several times... No luck...

To reiterate, the scans look fine before the analysis. It is the analysis that kills them. They look like they were run through a washer or acid washed after the analysis.

My only solution so far is to scan in only color (even B&W receipts) and not analyze no matter what type of document it is (all documents suffer from the same degradation described)

As a side note I have also noticed that the automatic cropping works poorly unless you scan the receipt in at the extreme edge of the scanner. While this is not necessarily a problem, requiring such extreme precision in document placement in the scanner for proper application of the cropping algorithm should not be required...

I also went back to my earlier receipts and noticed that they all were in Grayscale and excellent quality while the current software seems to only scan in Black and White and turn the document into black and white completely with no grayscale... My old receipts and scans done in the earlier versions look great and have all the proper information, so long as I don't reanalyze them....

Something has gone wrong here. The quality is supposed to get better with later releases, not worse..

Sorry for the extensive post, or repetition. I hope some guidance can be supplied. I like the product a lot and want to continue to use it. But if this doesn't improve then I don't think I can continue to use Neatworks anymore.

Thank you

Having trouble with NeatReciepts scanner

dcabot — Sun, 25 Oct 2009 03:42:52 GMT

I'm trying to get this to work with sane on Ubuntu 8.10 and 9.10. I have it working in a Windows XP VM, so I know the device is OK. I've copied the FW file from the windows to the Linux and what I'm currently getting is an image that is severely dark. I tried changing brightness and gamma controls with no results. M/N SCSA4601EU. Any help appreciated.

New Mobile Scanner (white) not recognized on OS X 10.5.8 (Leopard)

ttww — Tue, 15 Sep 2009 15:06:08 GMT

New scanner bought through recent promo (already have older gray mobile scanner)

NeatWorks updated to latest version (Version 2.1.9 (219005))

Leopard - latest version - 10.5.8

I have unplugged & rebooted (So much for Neatco's troubleshooting tips)

New scanner is not recognized. Diagnostic only shows driver installed (Usb connection/Driver loaded/Scanner Status = 'RED')

Any ideas?

Tim (9/15/2009)

Unexpected Error has occurred

ktbaker — Wed, 09 Sep 2009 19:35:55 GMT

I scanned in about 50 receipts and I went to file them all and suddenly a window popped up stating that I need to reindex either to corrupt files or upgrading issue. I tried several times to allow it to reindex but it always come back with an unexplained error has occurred. No error code. Any suggestions. I cannot even open the software now. I checked the database file and it seems fine.

"Error occurred while saving"

dmsmith — Mon, 02 Feb 2009 22:25:54 GMT

I had one of the "generating PDF" hangs when scanning a document, and force quit the program. Now whenever I open the program or try to scan in a document I get the following error message:

"An error occurred while saving."

It does not save scanned documents anymore. This has made the program essentially useless to me. I sent in an email to Customer Support about this a few days ago and have not heard back.

Ideas?

Scanner is not reading or producing an image

mollyanddave3 — Fri, 13 Feb 2009 17:41:14 GMT

We installed version 2.5.5 on our home pc, we use vista. Everything seems to be working fine, but when we scan a receipt, no image or information is showing up. It's completely blank. I can't find any info in the support guides. Help is greatly appreciated.

I upgraded to a new version (2.0.3) and can't edit or view the scanned images up close

willmackin — Sun, 19 Jul 2009 16:47:50 GMT

I upgraded yesterday. Today, I can't look at the images. When I hit the inspector icon, it shows the receipt's tabular fields but the image does not appear.

I have a mac 0S X 10.4.11

Scan Snap S300M

Daoyee — Tue, 07 Apr 2009 04:37:15 GMT

I just purchased a new Fujitsu Scan Snap 300M. Unfortunately I cannot get NeatWorks to recognize it. How do I get NeatWorks to accept the scanner.

Unexpected error makes NeatWorks 4.0 SP2 (4.5.2_182) impossible to use

Eagle Eye — Thu, 11 Jun 2009 00:41:07 GMT

Hi,

I really enjoy my NeatReceipt portable scanner: it really helps me get organized and fulfill my fiscal obligations on time.

Unfortunately, I should say: "It used to help me" since I cannot use it anymore. NeatWorks 4.0 keeps sending me an error message saying: "An unexpected error occurred while using NeatWorks. We apologize for the inconvenience, please contact Technical Support if this problem persists."

I run NeatWorks on a Lenovo SL500 mounted with Vista SP1 32 bits. What can I do to make it work again?

Regards.

Software Help

dtww — Sat, 23 May 2009 15:42:08 GMT

Just got a NeatReceipt and Desktop. Can anyone tell me how you can modify the field entries to delete them. I want to use for primarily receipt documentations and it is so counter intuitive that the fields pre-defined are not modifiable. I tried to modify but no effect.

Is this a product ready for market, on the Mac side???

Very unhappy.

David

vertical black line in scan

hsh — Fri, 30 Jan 2009 23:56:14 GMT

Anybody else getting this? I've tried cleaning, etc., but I get a black vertical line in the scans, preventing OCR from working correctly.

Neat Scanner Error: NRMERR_SCAN_INTERNAL_ERROR

Radmacdaddy — Mon, 02 Mar 2009 19:05:47 GMT

I just bought this software/hardware package and am bummed that all I get when I hit the "scan" button on the Neat scanner and hit "scan" from the software, all I get it "NRMERR_SCAN_INTERNAL_ERROR"

Neat has sent me another scanner, same issue. I had tech support on and they said to create another library which I did, then lost connection with them and on hold for 30 minutes due to this snowstorm in their region. They guy said there was "no solution" for this issue and I should return the product if the new library does not fix it."!!! WHAT! I got the idea this product is really great. So why is it not working on my MBP? I've tried all USB ports, with and w/o a usb hub.

Can't someone offer a solution, I have SO many receipts I can not wait to throw away!

Thanks.

Documents missing from documents folder. Help please!

funsquared — Sun, 17 May 2009 11:58:59 GMT

Really need some help on this one.....

I scanned about 15 folders worth of documents, checked to make sure all pages were there after each folder was completed, then shredded the originals (I was going to boxes worth of paperwork).

About a few hours into the scanning, there were some red X's showing up on the screen so I exited the program. I figured I would need to re-scan the current documents in progress but everything else from before should be fine.

Well, I restarted the program and luckily the documents in progress were all fine. Then I noticed there was one folder that looked like it had been duplicated. When I checked both, both only had one document inside and everything else that was there is now gone.

After checking the scanned documents to make sure everything is there, I shredded the originals (confidential info). I did do back ups but the back up is before / after these documents were scanned.

Anyone had this happen before? How did you restore / find the file? I love the machine but this is horrible! These are all business documents!

Would really appreciate any help or advice you can provide

how to stop neat receipts from prefacing all export names w/ reciept or document?

ciara — Sun, 10 May 2009 12:25:24 GMT

when ever i export a batch of items it prefaces each saved item with the word Document- or Receipt-.... how can i get it to stop this and just name it the name of the item....

thanks

"Generating PDF" hang

paulcristo — Fri, 09 May 2008 07:08:52 GMT

After the first scanning a receipt the program goes through it's routine of recognizing the scan and then indicates it is constantly "Generating PDF" even though the image has appeared and I can edit it and fill the fields. I tried restarted and the problem still happens.

I'm running a PowerMac G5 dual 2.0GHz.

Delete window won't go away, have to quit and reopen

danstrongin — Thu, 16 Apr 2009 13:51:58 GMT

since upgrading the day before yesterday, when I try and delete a receipt or document, the delete window doesn't go away after deleting and it won't cancel. I have to quit and start again.

Am I alone in having problems with the upgrade. this is the third different problem since upgrading and it has rendered the program useless to me at the moment.

Drag and drop problem with 2.1.2

danstrongin — Thu, 16 Apr 2009 13:48:33 GMT

drag and drop only works the second time I try since upgrading. Help!!!

browser window shows up empty or not at all

danstrongin — Thu, 16 Apr 2009 13:46:36 GMT

just upgraded to mac version 2.1.2 update and it is driving me crazy: Cannot do reports because the browser button and menu item is not working for receipts from my file. If I click on the browser button or use the menu in the receipt collection nothing happens. If I switch to the documents section it works, but when I click on the receipts section it the browser window is empty. Cannot do the finds I need to do my March expense report.

So far I have

Backed up the file, uninstalled the update then installed again by adding back in the software key

Reloaded Receipts by converting to pdf's and reloading

Made the pdfs smaller in Acrobat and reloaded again

moved the reciepts one by one from the inbox to the receipts folder, which worked when I moved them but stop working the minute I closed then reopened the file.

Please help, I need to be reimbursed for my expenses before my credit card starts charging me interest.

(mac) Scanner can't detect "paper"

Naugamonster — Wed, 15 Apr 2009 08:11:30 GMT

Well, I've been using my Neat Receipts scanner for tax time for the last 3-4 years (on WinXP), and this time around (Mac), scanner would not read receipts paper - "Paper not detected." It only worked a few times with thicker paper, yet receipt paper is thin!

The amount of time I tried troubleshooting this issue, I could have entered all my receipt amounts into Excel, which I did. No more NeatReceipts for me - AND, the software functionality is better (more intuitive, more IRS data, easier to configure for tax use) on the PC than on the Mac. I expected 1:1 parity between app functionality. Disappointed on multiple levels. I wish the app was more tax-oriented, I wish the scanner sucked up receipt paper without issue. That's what I NEED, not just want.

Quicken 2007

darren — Sun, 08 Jun 2008 17:43:01 GMT

I don't know how to import my receipts from NEAT Receipts to Quicken.