Version 2.8 & 3.0 Upgrade & Setup

No Scanner Listed

charliep — Tue, 22 Sep 2009 04:32:28 GMT

I just upgraded from NeatReceipts 2.75 to NeatReceipts 3.0. The software installed correctly (finally) and now I want to start scanning receipts but there are no scanners listed when I click on Scanner --> Select Scanner. I have a scanner plugged into the machine right now but it is not a NeatReceipts scanner. I left my NeatReceipts scanner back at the office because I am on a business trip right now. NeatReceipts used to work with multiple different types of scanners. Is that functionality gone in 3.0?

I tried another software with my Scanner and it is working just fine. My computer is Windows XP SP3. I am using NeatReceipts 3.0 SP1.

Help! - "Database Not Running" Error - Can't Start Neat Receipts on Windows Vista

whiterus — Thu, 25 Oct 2007 02:08:53 GMT

Hi All -

Just purchased the NR and also the 3.0 version on disc. - I've tried installing the latest version via disc, but also the 2.8 online version that's compatible with Windows Vista. Each time I installed a clean version and attempted to startup the program. When launching the program (following installation and calibration, etc), I get an error message that's titled "Database Not Running." - It says, "Neat Receipts Professional cannot launch because a connection to the database could not be established, possibly because the database is still starting up. Please wait 30 seconds and then try re-launching Neat Receipts Professional. If the problem persists, please contact Neat Receipts Professional technical support for assistance."

I haven't contacted tech support yet and thought I'd try the collective wisdom here first. I also like to try to troubleshoot these things myself, but I can't figure this one out. I disabled anti-virus software during installation per instructions. I've un-installed and reinstalled several times now with no luck.

Any ideas? I'd appreciate any help.

Thanks in advance.

whiterus

Can not calibrate scanner

rizgar — Mon, 18 Feb 2008 00:07:20 GMT

Ok, I gave up on trying to load this program other than C drive. Now that I have loaded it on C drive, I can not calibrate the scanner. It gives me the "calibration paper can not detected. Please try again". It tryed rebooting the computer and finally reloaded the program but to no vail. HELP!

Unexpected error when NeatReceipts Professional 3.0.3 start up

alex_s_fong — Sun, 21 Oct 2007 06:35:21 GMT

I am new. Just got the NeatReceipts 3.0 (3.0.3) from Fry's today and have the software

installed and calibrated the scanner.

When NeatReceipts starts up (after taking a long time loading), the first thing I got is a dialog box

"An unexpected error occured while using NeatReceipts Professional. We apologize for the inconvenience, please contact Technical Support if this problem persists."

I tried restarting the application and got the same error.

I am using Windows XP. Please help.

Required Registry Value Missing message - will not install

Roy — Sat, 27 Sep 2008 23:14:18 GMT

Using a Sony Viao laptop w/ Windows XP. Sony and MS online chat help totally useless. Popup window says verbatim:

"Required Registry Value Missing

Install has detected that you do not have an entry for the AppData value in your HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\UserShell Folders registry key.

Microsoft SQL Server, a NEAT Receipts dependency, requires that this key be present. Please contact your administrator to resolve this issue."

Any advice would be greatly appreciated.

Roy

First time Registering after Downloading Update

jcparas — Tue, 06 Jan 2009 17:27:22 GMT

I am having trouble registering after downloading the update. It says the prod. key is invalid. I have already tried switching the zeros and the letter O so I know that is not the trouble. It is a new purchase and the first time I am installing the product. Help!

Upgrade database restore problem

rkd993 — Sun, 30 Nov 2008 14:23:11 GMT

Hi,

I have upgraded to the latest version of NRPro. When it goes to restore the database (from NR Pro Vista Beta) it seems to be going fine and then it crashes. When it starts the restore it asks if I want to restore the backup version which is 2.7.x.x

Advice please.

Thanks

RKD993

Win XP SP3 Neat Receipts Will Not Install

dakota_96 — Mon, 12 May 2008 02:17:56 GMT

Just purchased Neat Receipts V3 from Costco. My computer was recently updated to Windows XP SP3 using Windows Update and Neat Receipts will not install. Prompt says I need Win XP SP2 or greater and I have SP3 which is greater. Only option is to exit setup.

I'm stuck!

Rafa — Tue, 16 Sep 2008 05:43:13 GMT

After 3 calls to customer support I'm still not able to make my software work[:'(]

Never in my whole experience with computers have I had so much frustration installing software. Even trying to uninstalling is been very difficult.

Any way this is my status: I Uninstalled Neat Receipt 3.1.3 software thinking that by starting from zero it will work WRONG!

Now I have this message telling me that some files from previous installation were left behind and I will have to remove them... I found all the files and folders relate to this installation and I deleted them but no luck.

If somebody knows how to remove the following files please let me know.

Checking if old MSIs are installed
Detected that MSI Package for DB Controller is installed - Package code {F5797F1E-0463-437D-950B-40C7DBA148AB}
Detected that MSI Package for OCR is installed - Package code {226279A7-64EA-4F0F-897C-AC71596FF525}

Very disappointing experience

Heinz-J. Otto — Tue, 05 Aug 2008 19:17:53 GMT

I spend about five hours today to get NEAT Receipt installed and working. Unfortunately without success because I could not get the database to work. To make a long story short I eventually ended up with their "live chat" support. After going through a number of steps the person asked me if I had a US machine. My answer was that I was German and that I had a HP Pavilion laptop, probably made somewhere in Asia. Following this exchange I learned that NEAT Receipt does not run on "international" PCs, only on US machines!!

This is very unfortunate; I bought the device at Washington airport and was in no way made aware by the sales person that there might be a problem if the PC that I was planning to use was not purchased in the USA.

To make things worse; following the advise of the person on the "live chat" I contacted their return department and was told that I had to organize and pay for the return of the unit to the USA myself. That really upset me!!

I asked the person in return to check with Mr. Rafi Spero, the COO of the company, if this was indeed the policy to handle the problem this way.

Once I have a reply, I will keep you informed.

Installing without a CDROM drive.

whm3 — Fri, 05 Sep 2008 05:19:32 GMT

I do not have a CDROM drive on my laptop when I travel. I purchased NeatReciepts anticipating to download the installer. I can't download without activating, which requires having installed from the CDROM. Is there somewhere else to download the package other than the "lost cdrom" area?

Installing 2.8.1 fails on Windows Vista

ramil — Tue, 26 Feb 2008 02:08:58 GMT

I get the following error during the "Core Files" part of the install:

An error occurred during the installation of assembly'Microsoft.VC80.CRT ,publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762",processorArchitecture="x86".Please refer to Help and Support for more information.

When I click OK, it seems to back out of the installation. It then gives this error:

Windows cannot find 'C:\PROGRA~1\NEATRE~1\exec\ScannerSetupWizard.exe'. Make sure you
typed the name correctly, and then try again.

Then I click OK, and this error:

Could not execute the external program
C:\PROGRA~1\NEATRE~1\exec\ScannerSetupWizard.exe.

Has anyone seen this behavior? Any suggestions?

Alternatives to SQL Server 2005 Express under Vista Home Premium

Tad0604 — Mon, 30 Jun 2008 15:04:39 GMT

I've googled my fingers to the bone and followed recommendations until my eyes are crossed trying to install SQL Server 2005 Express under Vista Home Premium edition. This software ain't going on without a full scale war considering the disdain VMI has for it.

Has anyone had any luck getting NeatReceipts 3.0 running under any other flavor of SQL Server? I have access to several of the MS products and figure it might be easier to use one that WORKS with Vista rather than continuing to try to fit a round peg into a square hole.

I don't want to go the trial and error route either, if anyone else has already figured this out.

Thanks in advance....

Just reinstalled Windows. Now how to resotore to current version of NR.

JeffIngman — Fri, 23 May 2008 03:51:05 GMT

Just reinstalled NR from original disk -- v. 2.5.5.

As I recall I had v. 3.x before I reinstalled Win XP... which I downloaded from this website for $0.

Can't import old file because some of the data was ceated by upgraded version.

Help -- How to I get latest update?

jeff

WinXP SP3 Install Problem Solution

gtrammel — Fri, 16 May 2008 14:55:40 GMT

I always get nervous whem someone posts a link to a straight download. So this link takes you to the NeatReceipts page with a link to download from the page.

http://neatreceipts.com/xpsp3

Hope it makes it easier for all.

Edit: Fixed link for you. Thanks for posting this.

Update NeatReceipts 2.8.1 with 3.0.4 Upgrade Disc - Vista OS

FHargrove — Thu, 24 Apr 2008 07:36:57 GMT

Hello,

My scanner came with NeatReceipts v2.1.1 software for Win 2000 & XP. I purchased the v3 upgrade disc (which is actually v3.0.4) for Win XP & Vista.

I am trying to install the NeatReceipts software on my new computer, which has Vista Ultimate. I cannot seem to get to a version that the v3.x Upgrade disc will accept.

I tried the 3.0 disc, which tells me to install from the original disc then do 3 updates: 2.1.4 update installs just fine, but the 2.5.5 update and the 2.7.5 update say they are not compatible with my Vista OS.

Going to the NR Tech Support website, I'm told that I have to update to 2.8.1 to get Vista compatibility. So I did that, and again try the upgrade disc. I am told to choose the version that I am upgrading from. The only Vista choice is Vista Beta - Version 2.7.6. I know that I am supposed to uninstall the old version, but I've already done that twice. Now, I would like to FIRST make sure that I can find an upgrade PATH to v3.x before I uninstall it again.

Could someone please tell me how to upgrade to the NR v3.0.4 disc that I paid good money for?

Many thanks in advance.

does not recognize scanner (Vista Home premium)!!

Lynn — Fri, 18 Apr 2008 06:14:47 GMT

The drivers for this device are not installed. (Code 28)

The system cannot find the file specified.

To reinstall the drivers for this device, click Reinstall Drive

That's what I keep running into.

I just got my new Neat receipts(off ebay no box) 3.0 yesterday. I've spent at least 12 hrs trying to resolve this problem, twice on the phone with two different Neat Receipts techs and about two hours with HP all three finally gave up saying it wasn't going to work. I thought maybe it's defective and went to Staples and purchased another one tonight and installed it with same results. Can anyone help?

Database Compression

chrism131 — Mon, 14 Apr 2008 18:24:06 GMT

I'm running XP SP2 & NR 2.8.1

I have upgraded to 2.8.1 about a month ago after not being able to start my pervious version of NR.

I was told by Tech Support that my SQL database was compressed and could not start. DB was uncompressed and services were started and I was able to upgrade and run NR.

Today I could not Start 2.8.1 and again was told that my SQL database was compressed. I did some checking and Vista allows you to disable file compression globaly, but XP does not. You have to select each file and disable compression. Does anyone know what files the SQL database uses, so I can disable database compression manually?

Cant install because of WinXP SP3 RC 3264

mkshuman — Sat, 29 Dec 2007 03:20:51 GMT

I have Winxp SP3 RC3264 The install won't let me install because it won't recognize that I am above SP2. Says I need SP2 or greater to install. I am greater!. Can't go back. update your install or your product goes back!

Installed 3.0 followed by 3.1 SP1 on Windows XP SP2 but NeatReceipts Can't see scanner

Almighty1 — Tue, 08 Apr 2008 09:12:44 GMT

I have the NeatReceipts Scanalizer which originally came with the 2.7 software but I bought a second Scanalizer that came with the 3.0 software that I never installed. The scanner worked fine in 2.7 but when I uninstalled 2.7 and rebooted to install 3.0 followed by 3.1SP1, the scanner works fine in Photoshop using the NEATReceipts Twain Driver and calibrates as well but when I run NeatReceipts 3.1 SP1 software, it claims that it cannot see the scanner and when I calibrate, it says it can't see the paper. I used the menu and select scanner and NEATReceipts Scanner is the only thing listed. Any ideas how do I go about fixing this and what I need to do so that the NR software can use the scanner as right now, only the TWAIN driver works.

Cheers,

Vince

Older Version 1.5.6

sambythesea — Mon, 07 Apr 2008 06:04:34 GMT

How can I upgrade to the newest version??

Version 2.8.1

hughsheehy — Thu, 20 Mar 2008 17:08:21 GMT

Hi,

just checking.

Is version 2.8.1 an upgrade that is meant ONLY for Vista users?

I have version 2.7.5 on Win XP and I keep getting reminders that I should upgrade but the install page for 2.8.1 says that it's meant for Vista users.

Thanks

Hugh

3.0 Upgrade Freezing & Poor Performance

neddy19 — Thu, 20 Mar 2008 14:32:44 GMT

Hello: I have submitted the following to tech support but after sevral emails they have not responded to me for over a week. I purchased the 3.0 upgrade a month ago and have been experiencing extremely slow performance and freezing in Smart Sort (the reason for the upgrade was for this feature and to rectify an ongoing issue with slow performance-I have been using NR professional for 2 years). After scanning (slowly) numerous receipts I then select File All and NR freezes and I have to perform a restart of computer.On re start receipts have been filed -but not verified -and already filed chronologically so that I have to search all receipts to verify data (NR also scans correctly only 60-70% of the time) Please advise. I am on toshiba satellite laptop, XP Home Edition Svc Pak 2 with 2 gb of memory. My primary computer is a mac so I have few apps on this computer. I have closed any running apps in order to solve issue; have tried just scanning 3 or 4 receipts at a time but to no avail. Thank you

Trouble with 3.0 and restoring backup from 2.8

Dan Batchelder — Sat, 05 Apr 2008 01:50:53 GMT

I just did the 3.0SP1 upgrade. When I downloaded the upgrade and prior to deleting 2.8 I backed up all my data files and then again when I un-installed 2.8 I backed up again! Now when I try to restore the data files I do get a message asking me if I want to restore from the 2.8 data file? click yes to continue. So when all is done, I go to open Neat Receipts and there is no existing data files showing???

I need help to get my receipts to open in this new upgraded version, any suggestions?

Does 3.x check for Operating System?

R2.0 — Mon, 31 Mar 2008 01:46:59 GMT

I run Windows 2000, and want to upgrade to 3.x. At one point, it was listed as compatible, but then Win2000 was dropped from the system requirements. Does the installer actually check on the OS?

Thanks

R2.0