We have similar problems. We have two MAC laptops and the small white scanner. Sometimes the software does not detect the paper and sometimes it does not detect the scanner at all. However, once in a while it works beautifully. I called tech support (this afternoon) they made me change ports and I was able to scan three receipts, then it did not detect any of the ports at all. My spouse says this does not happen with the Windows version. I really would liket to know if there is a solution?
