Thanks for the feedback and the patience from all of you who are experiencing problems or frustrations with the new Mac release. 2.0 adds a lot of new features and capabilities from our 1.1 Advance Release, and some of these may be responsible for sluggishness under certain circumstances. We've identified a few subtle problem areas since our 2.0.1 release last week, and have another release almost ready to go that should help stabilize and hopefully speed up some of the parallel processing and PPC/10.4 issues that some users have experienced, but please keep us informed of any issues, as your feedback and suggestions are invaluable.
Andrew, the crash logs are being analyzed, but if you're looking for direct response, crash logs collect on our server for analysis but are not ordinarily replied to, if you need a reply we suggest contacting support or selecting "Send Bug Report or Feedback" from the Help menu in NeatWorks (er, and avoid using the "&" character in your reports for now). I should also mention that while you say you have "only" 919 contacts, we consider that a fairly large number, and expect that most of you experiencing sluggishness also have larger than average address books. We're working on improving the speed and perhaps adding an option to turn off Address Book integration, but in the meantime you may prefer using NeatWorks in a seperate user account that has fewer or no contacts in the Address Book as a workaround. Apologies for any confusion on these issues, and we look forward to helping you!
Also, although we tested upgrading libraries from 1.1.5 to 2.0.1, for some problems creating a new library helps solve some peculiar behavior and performance issues. Support can help you with this, and with managing files between libraries as necessary. Thanks!
-Brian
