The Neat Company Forums

I recently had to re-install NR, and the company sent me the URL for installation. Did that, and now NR crashes every time I try to open NR from the dock. I'm running Snow Leopard 10.6.1. Won't even let me check for updates (timed out), and can't send an error report. Tried to contact company, but long phone wait. Anybody know what might be happening? Thank you in advance.

I seeing something very similar. I'm running the 2.1.4 (214017) version of NR on an early Intel iMac (Core Duo processor, 32-bit only). I upgraded to Snow Leopard (10.6.1). The software doesn't seem to be talking to the NR mobile scanner, and the Software Update feature is non-functional. What I'm seeing is consistent with a time-out, but don't know for sure.

I'd be willing to try an update to 2.1.9, if I could get a link to the download.