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Scanner Problem

Last post 07-01-2009, 6:39 AM by Pat Ben. 1 replies.
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  •  06-20-2009, 4:59 PM 6574

    Scanner Problem

    I bought a refurbished portable scanner from ebay that included version 4.0.  I just installed it and ran the calibration.  When I tried to scan my first document it comes through as a blank page.  I tried a few different documents and reciepts, Tried color, B/W, Autodetect, manually setting the format, also disabled the automatic blank page dectection and everything comes through as a washed out blank page.  Sometimes I can barely detect some text on the page.  I also tried flipping the pages over just in case I wasn't reading the instructions correctly.

     At this point, I think I have a hardware error from the scanner and I think I need to get an RMA on Monday.  Do you have any other ideas?

    Thanks,
    Harold

  •  07-01-2009, 6:39 AM 6618 in reply to 6574

    Re: Scanner Problem

    Hi Harold,

    I had the same problem with my new (not refurbished) scanner yesterday...  Try to recalibrate.  It solves the problem for mine.

     

    Pat

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