Hi Folks,
I have had my NR package for a couple of years and just got around to opening it and trying to install it, of course on my brand new Toshiba laptop with Vista 64-bit. There were no incompatibility messages during install; there was only a failed to start error message, and inability to install the scanner driver.
After scouring your site I learned, OBTW, that my version does not support Vista 64-bit.
So I tried to uninstall it, and I can't do that either. I get an error message that it is incompatible with Vista 64-bit.
NOW YOU TELL ME THAT?!?!?!?!?
So is there some kind of uninstall utility or a manual uninstall procedure to remove it?
Fortunately I have a Vista 32-bit machine and several XP machines in the house I can use, but I can't begin to tell you how pissed off I am that not only does this product not function out of the box, BUT YOU NOW WANT ANOTHER $30 FOR AN UPGRADE VERSION TO MAKE IT WORK?!?!?!?
It's not like I'm trying to make some Windows 3.1 vintage product work on Vista. This thing is only a couple of years old and already obsolete by your support standards? If I could return it I would!
Please don't tell me this question has already been answered. I've been searching for a couple of hours and I can't find it.
BTW, I once worked at a small software company, and I have personally seen the issues of limited resources, and I think they're out of business now. But none of that helps your customers at tax time trying to get your product to work so they can do their taxes, AND I BELIEVE THEY WERE JUSTIFIABLY PISSED OFF that you were instead diverting resources to developing a paid upgrade rather than supporting those customers who had already given you their money. That's a pretty crappy way to treat your customers.
