The Neat Company Forums

Hello,

I have sent support a few messages asking for help and never received an answer.

 My problem is that I bought a Neat portable scanner.  I tried installing the software (v4) and it wouldn't install properly.  I came to this site and got the updated software and it said it couldn't install as there was a previous version on the computer.    I removed the program and got the same message.  I then checked if anything was installed and deleted all files I could find in the computer relating to the hardware and software.  I also scanned the registry and did the same.  

I then tried to install the updated version and still the same message of a pre-existing version is on the computer.

What can I do to get this corrected so I can get the new software installed?

Thank you in advance (I hope)

 George Miller

Hi, George

Please contact our support group via email at support@neatco.com or by calling (215) 382 3300 x 4.  They'll need to see a copy of the install log generated by the program, which is in C:\Program Files\NeatWorks, so please have that ready.

Most of the time this is a pretty quick fix, but the actual steps can vary based on log content.