The Neat Company Forums

Using Scan to PDF, in SP2 (v4.5.2 Build 182) and earlier versions, the PDF document quality was excellent.

But since I upgraded to  SP3 (v4.6.2 Build 152) The document quality has suffered.

I notice that the PDF file size is half that of what it used to be and it seems that the White Balance is set way too high. Even the text isn't as good quality as what I am used to.

    My Bank Statements are white at the top for the first three inches, then the rest of the document is a light hospital green. In SP2 and previous versions when I would use Scan to PDF, the documents would comes out just right and the color would be fine. But since I upgraded to SP3, the documents are White Washed. The green color is completely gone.

 Yet after I scan the documents, while they are being processed, you can plainly see the green color in the document windows of the Scan Center.

It seems that the documents are scanning just fine, but the PDF scan settings in the Neat Works software has been changed enough that it it does not scan colors correctly.

 Even my wife's weekly paycheck statements don't scan correctly. She has direct deposit, but still gets the check statement in which the check and the borders are blue, but the software alters it to a lighter blue making it look washed out.

 I know from reading posts in the forums that prior to the release of SP3, there were complaints of the file size being too large. But you don't need to sacrifice  quality to give the complainers what they want.

PLEASE Give us control of the scan settings or at least fix it so the quality will be the same as before. Your scan settings for PDF and receipts is too restrictive.

I have seriously been considering purchasing Adobe Acrobat for my system. The way things are looking, I may just have to do this, then access the NeatDesk scanner directly using Adobe Acrobat just to get the quality that I want.

 Already, I use Adobe PhotoShop and more recently, Corel Paint Shop Pro X2 Ultimate for scanning any receipts or other documents which need to be imported into NeatWorks just to get the quality I want and need.

I set the settings to receipt and color, and it automatically puts the receipts into black & white with high contrast.  I have to edit each image (where I can't retain the auto-rotation to keep the text straight) and save changes before it will go back to in color (with legible detail).  This is very time consuming!  Why not just listen to my preference for color in the first place?

Also, please allow auto-cropping to the inside of the black triangular edges (for a crookedly printed receipt).  If you could do these three things:

1. Auto-rotate until the text is straight
2. Crop inside the black edges
3. Keep it in color, if that's what I asked for

Then I wouldn't need to edit the image by hand anymore, and you'd save me half the effort I'm currently spending.

The other half of the effort is correcting the data, which could be improved by letting me modify the defaults for auto-population.  For example, I know what category I want to put a vendor's receipts into, and it's not the one you're consistently picking automatically.

This really doesn't seem like a lot to ask.  I'm actually pretty disappointed by the lack of features in the software.  I don't seem to have a choice about much at all.