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Help! - "Database Not Running" Error - Can't Start Neat Receipts on Windows Vista

Last post 09-21-2009, 12:03 PM by livingwater. 32 replies.
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  •  08-21-2008, 2:43 AM 5069 in reply to 2306

    Re: Help! - "Database Not Running" Error - Can't Start Neat Receipts on Windows Vista

     

    Don't worry about asking tech support.  I too have tried the support troubleshooting topics at least 20 times each, contacted tech support, (what a slow turn around that is) and bought the latest software.  It's been a full month trying every day to get up and running.  I don't think Neat Receipts has a clue on how to fix it.  Everyone I've talked to about it has the exact same problem and have been unsuccessful.  Only idiots like us are willing to keep at it hoping to win.  I think the NR Staff is hoping someone will figure it out and post it on this discussion thread. 

     

    whiterus:

    Hi All -

     Just purchased the NR and also the 3.0 version on disc. - I've tried installing the latest version via disc, but also the 2.8 online version that's compatible with Windows Vista. Each time I installed a clean version and attempted to startup the program. When launching the program (following installation and calibration, etc), I get an error message that's titled "Database Not Running." - It says, "Neat Receipts Professional cannot launch because a connection to the database could not be established, possibly because the database is still starting up. Please wait 30 seconds and then try re-launching Neat Receipts Professional. If the problem persists, please contact Neat Receipts Professional technical support for assistance."

     I haven't contacted tech support yet and thought I'd try the collective wisdom here first. I also like to try to troubleshoot these things myself, but I can't figure this one out. I disabled anti-virus software during installation per instructions. I've un-installed and reinstalled several times now with no luck.

     

    Any ideas? I'd appreciate any help.

     

    Thanks in advance.

     

    whiterus

     

  •  02-02-2009, 6:01 PM 5892 in reply to 4862

    Re: Help! - "Database Not Running" Error - Can't Start Neat Receipts on Windows Vista

    I have had this problem occur twice, now, both on my Laptop running XP and on my descktop running Vista. The solution, below, works on both. Please note, that all of the files in the MSSQL folder need to be un-compressed, not just the ones named ImageDB. All of the files in this folder need to be un-compressed. What causes this is when you do a disc clean up and Windows compresses the files to save disc space. I hope this helps! 

    the contents of the SQL data directory may have been compressed.  This often happens when the Windows disk cleanup utility is run.  To correct this, first determine the appropriate directory.  Load the Services management console, find SQL Server (NR 2007), right-click and choose Properties.  Look at the path to executable entry, which will be in this format:

    C:\Program Files\Microsoft SQL Server\MSSQL.(some number)...

    Make a note of the path, then browse to the MSSQL directory in the path listed above.  Next, double-click on Data.  If you're in the right place, you'll see a number of files name ImageDB.  If the text of any of those filenames is blue, they are compressed.  Press Ctrl-A to select all those files, then right-click your mouse and choose Properties.  Click Advanced, then uncheck the box that says "Compress Files to Save Disk Space."

    Once those files have been uncompressed, their filenames will show in black text, not in blue.  The SQL Server (NR 2007) service will be able to launch again, and you will be able to get back into the NeatReceipts application.

    Cool Charger

  •  09-21-2009, 12:03 PM 6891 in reply to 5892

    Re: Help! - "Database Not Running" Error - Can't Start Neat Receipts on Windows Vista

    Charger--- you are the man!!!!
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