The Neat Company Forums

Hi Jenn, I received NeatReceipts for Christmas and have checked for updates a few times since then using the built-in product feature.  Unfortunately, NeatReceipts reported every time "No new updates  At this time no updates are available for this product.  Thank you for using NeatReceipts." and I wasn't aware that you'd been working hard to improve the product.

Yesterday, I noticed V2.7.5 has been available for a little while, so I upgraded to V2.5.5 and then to V2.7.5.  (I assume this two-step process is necessary, so I followed it.)

When I click on Check for Updates in this new version, can I depend on it to reliably check for updates, or do I still need to periodically check the Downloads page?

Hi,

We can't reproduce this in-house.  It's possible that you're blocking our outgoing connections for some reason.  Are you on a corporate network, or behind a firewall?

Hi Mike, thanks for your response.  I use NeatReceipts on a home network, and to the best of my knowledge NeatReceipts is not blocked, but I will double-check by tracing the traffic using Wireshark and get back to you.
 

Hi Mike, I checked the traffic and saw both the request and response packet.  It appears NeatReceipts is successfully receiving a response from your update server. The message in the dialog remains "At this time no updates are available for this product."

 9 4.232421 {HTTP:11, TCP:10, IPv4:9} 192.168.18.10 216.105.57.185 HTTP HTTP: Request, GET /neatreceipts/updateListProfessional-2.7.5.nru 
  Frame:
+ Ethernet: Etype = Internet IP (IPv4)
+ Ipv4: Next Protocol = TCP, Packet ID = 18330, Total IP Length = 137
+ Tcp: Flags=...PA..., SrcPort=2255, DstPort=HTTP(80), Len=97, Seq=3488866534 - 3488866631, Ack=3604965071, Win=65535 (scale factor 0) = 0
+ HTTP: Request, GET /neatreceipts/updateListProfessional-2.7.5.nru

10 4.261718 {HTTP:11, TCP:10, IPv4:9} 216.105.57.185 192.168.18.10 HTTP HTTP: Response, HTTP/1.1, Status Code = 200
  Frame:
+ Ethernet: Etype = Internet IP (IPv4)
+ Ipv4: Next Protocol = TCP, Packet ID = 34725, Total IP Length = 361
+ Tcp: Flags=...PA..., SrcPort=HTTP(80), DstPort=2255, Len=321, Seq=3604965071 - 3604965392, Ack=3488866631, Win=17131 (scale factor 0) = 0
+ HTTP: Response, HTTP/1.1, Status Code = 200